CSR, Privacy and Social Networking - Social Media Informer

In Time of Social Media Crisis – How Do You Respond?

Mindjumpers

SEPTEMBER 22, 2010

To make a long story short – Nestlé handled things very wrong when they didn’t realize how important every customer’s opinion is and that they actually are communicators on the worlds largest social network. Their page is still facing hard criticism.

Social Media

Social Media CSR Policies Disqus

Event: Customer Service Call Centres and Social Media

Laurel Papworth

MARCH 17, 2010

I’ve been asked to speak in Melbourne on April 15th (evening) about the impact of social media, online communities, social networks and call centres. Guest speakers: Laurel Papworth is Australia’s leading social media strategist and has been working with online communities, virtual worlds and forums for 20 years.

CSR

CSR Eventful Social Media Forums

In Time of Social Media Crisis – How Do You Respond?

Event: Customer Service Call Centres and Social Media

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