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Social Media Is CRM

Social Media Network Marketing

Thus increasing the brand awareness, creating a positive brand perspective and thereby encouraging loyalty. To accomplish this, companies should create customer-focused online communities with well-established components like blogs, forums, chats and wikis. This then leads to more sell and up sell.

article thumbnail

Social Media a CRM perspective

Social Media Network Marketing

Thus increasing the brand awareness, creating a positive brand perspective and thereby encouraging loyalty. To accomplish this, companies should create customer-focused online communities with well-established components like blogs, forums, chats and wikis. This then leads to more sell and up sell.