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8 ways to deal with negative comments in online communities

Laurel Papworth

APRIL 26, 2011

Well, every company does it differently, but let’s look at corporate vs personal voice when dealing with negative comments. So we ran (in the virtual world) an Olympics for them and they shut up about the logo change. Consumers, as much as companies are not ready for the shift to engagement. Click for larger size.

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Freemium Revenues: Social Media Business Podcast

Laurel Papworth

NOVEMBER 22, 2009

Mostly because a lot of companies I speak with still can’t get their head around if it’s free, why would people pay? It places ads from companies like Microsoft and Southwest Airlines on profile pages.) or subscribe via RSS (video) or RSS (audio). Freemium Revenues: Social Media Business Ep.004 Freemium and Growth.

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8 ways to deal with negative comments in online communities

Freemium Revenues: Social Media Business Podcast

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