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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

And when one in three consumers prefers to contact brands via spoocial platforms, it’s clear that social media should play a key role in your customer care strategy. As your strategy evolves, consider adopting separate rules for different platforms based on how customers interact with you on those platforms.

Strategy 130
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How to Find Your Audience on Social Media

Social Media Strategies Summit

Their insights will be invaluable in figuring out how to reach more people like them , making this a crucial step in the research process — unless you’re planning to ditch your current audience and chase a different customer segment going forward. Read more: Best Practices for Using Social Media Listening to Improve Your Marketing Strategy 8.

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The complete guide to create your employee advocacy content strategy

Sprout Social

The pillars of a content strategy for employee advocacy platform. According to Sprout’s research, brands report not having enough content as one of their greatest employee advocacy challenges. Incorporate executive thought leadership into your advocacy strategy. That’s why employee testimonials are a powerful recruitment tool.

Strategy 132
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6 Ways to Avoid Burnout as a Social Media Manager

Social Media Strategies Summit

Sprout research found almost two-thirds of social media professionals had experienced burnout in the previous three months , while two-fifths planned to quit working in social media within the next two years. Or logged onto Instagram while eating your dinner to check the engagement on your latest Reel ? It feels efficient, right?

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6 low-hanging social media optimization strategies to boost engagement

Sprout Social

6 social media optimization strategies you should totally try. Start by performing keyword research for industry and brand-specific keywords you can sprinkle throughout your social content. Content strategy optimization. That said, your content strategy shouldn’t be a free-for-all. Now, onto the good stuff!

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Conversational marketing: What it means for your social media strategy

Sprout Social

Let’s dive into what conversational marketing is and how it will help your social media strategy evolve. The inbound marketing strategy connects channels like your website, social profiles and CRM. Conversational marketing and social media: How to adapt your strategy. What is conversational marketing? Helpdesk integrations.

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6 Things to Know About Building Your Brand Voice as a Government Agency

Social Media Strategies Summit

Social media strategy is complex. To understand the scale of this impact, check out research from Sprout Social into what makes a brand’s social accounts “best in class”: Image source: Sprout Social. Stephanie Hill , Social Media Lead for the National Institutes of Health’s All of Us Research Program.

Brands 288