Sprout Social

JANUARY 10, 2024

The higher the volume, the more overwhelming it can be for your team, but a complaint management system helps your brand respond and engage with unhappy customers at scale. It’s not easy for your customer service team to deal with unhappy customers all day. Reduce agent burnout Let’s face it.

Reputation 101

Reputation System Brands Knowledge Base 101

Hootsuite

NOVEMBER 7, 2023

Track social sentiment in real time. You can respond to any post directly from your dashboard, assign it to another team member, or flag it for follow-up. With embedded sentiment analysis, Hootsuite Insights tells you not just what your audience is saying, but what they’re thinking and feeling. Pricing is available on request.

Brand Monitoring 99

Brand Monitoring Tools HootSuite Brands 99

Sprout Social

MAY 11, 2023

As its footprint in the social media landscape grows, the TikTok team has been hard at work creating brand safety solutions within their ad platform including the TikTok Inventory Filter and some pre- and post-bid safety tools. Social listening allows you to: Monitor brand sentiment to get ahead of a crisis.

Reputation 127

Reputation Tools Brands How To 127

Hootsuite

MAY 1, 2023

Bonus: Download our bundle of free customizable social media workflow templates and set up a clear approval process for your team in minutes. It also helps to keep your team stay organized and on task. Keep in mind, campaign and post ideas may need approval before being sent to the creative team.

Template 135

Template Templates Social Media Tips 135

Keyhole.co

JANUARY 17, 2024

So, when we delve into social listening, we’re exploring the “why” – the motivations and sentiments that drive the online discourse. You need to gauge and analyze the overall sentiment of online conversations related to your brand. Monitoring tackles the symptoms, and listening dives deep to reveal the root causes.

Sentiment 52

Sentiment Analysis Brand Monitoring Trends 52

Hootsuite

MAY 21, 2020

Once you’ve set up your streams for social monitoring, you can share them with your team, so everyone can access the same information. If you discover a post that requires a response, you can assign it to the appropriate team member. You’ll get an email notification every time Google finds results relevant to your alert criteria.

Social Media 145

Social Media Tools HootSuite Sentiment 145

Sprout Social

APRIL 19, 2021

In this article, we’ll walk you through how Sprout’s Tagging capabilities can help even the busiest customer service teams maintain and scale their customer responsiveness on social. With Tags, customer service agents can easily and quickly categorize incoming messages by type and sentiment to better manage their replies.

Brands 120

Brands Team Issues Sentiment 120

Hootsuite

MARCH 15, 2021

You will get a notification for each new mention your brand gets. If you’re unsure how to check your mentions, know that all Twitter mention notifications show up in the All tab, which you can see by clicking on Notifications (the bell icon) in the Twitter menu. Anyone you mention on Twitter will get a notification.

Twitter 145

Twitter HootSuite Notification Analytics 145

Keyhole.co

SEPTEMBER 12, 2023

You must keep up with trends, optimize posting time, collaborate with different teams, and engage with your audience. One of the best social media marketing tools, this software will keep an eye on every brand mention and analyze the sentiments behind customer conversations. It requires accurate targeting and streamlined efforts.

Social Media Management 52

Social Media Management Social Media Tools Collaboration 52

Hootsuite

APRIL 25, 2024

Want to share custom performance reports with your leadership team? You’ll be able to understand brand sentiment, collect feedback, and intervene before situations escalate. Who the tool is best for: Marketing managers and teams seeking comprehensive social data analytics and insights. Hootsuite can help. Reputation management.

Curation 88

Curation Social Media Management Tools Social Media 88

Keyhole.co

SEPTEMBER 12, 2023

On its end-to-end dashboard, you can plan social media content with your team and schedule them. The platform examines several online forums, groups, and conversation threads to measure the audience’s perception and alert you. The platform lets you generate practical content ideas and hashtags to escape the creative block.

Tools 52

Tools Social Media Curata Price 52

Oktopost

JULY 22, 2021

With Social CRM, businesses get more detailed insights into customer sentiments and behavior. When customers bring up complaints or inquiries, Social CRMs can empower any team within the organization to respond in real-time on the customer’s preferred platform. Source: Cloudave ). How Does Social CRM Differ from Traditional CRM?

Social CRM 97

Social CRM B2B How To Patterns 97

Sprout Social

FEBRUARY 18, 2020

These kinds of posts don’t come up in your regular network notifications, which is why it’s important to set up your monitoring tools. Monitoring helps you with your brand perception and sentiment. Airlines have some of the busiest social media notifications around and it helps to keep an eye on brand keywords.

Social Media 133

Social Media Strategy Brands Airlines 133

Sprout Social

MARCH 17, 2020

To help your team respond as effectively as possible, we’re sharing a collection of Sprout features that can help you navigate everything from pausing your outbound messages to providing faster information and customer care. When working with a team, Tasks enables you to route messages to the person best suited to respond.

Features 97

Features Brands Library Team 97

Ignite Social Media

JULY 20, 2021

Our team of Community Managers has created 3 tiers from Good to Best to help you determine what level of customer service on social media best fits your business strategy. Create Clear Connections to Customer Care: Community Managers should be checking that users have been successfully connected with customer care teams.

Social Media 106

Social Media Strategy Class Guidelines 106

Buffer Social

JULY 13, 2022

Noting the comments you get — positive, negative, or neutral — can help you understand followers’ sentiments about your brand and your content which, in turn, enables you to connect better with them. If a rude comment affects you, speak to someone on your team or your circle of friends and family.

Social Media 98

Social Media Policies Team Comments 98

Sprout Social

JULY 31, 2019

To answer that question, our team of Support Customer Advocates and Account Executives have compiled a week-by-week list to help you make the most of your Sprout trial. You can also download our Sprout 101 Guide for your own quick reference or for distribution on your team. Invite your team. Connect with your Account Executive.

Team 81

Team Notification Report Metrics 81

Sprout Social

AUGUST 22, 2018

This ensures that you effectively “close” any customer concerns, all the while holding you or your team accountable for doing so. Metrics like sentiment analysis let you know how people feel about your brand at large whether that sentiment is positive, negative or neutral. — Slack (@SlackHQ) August 16, 2018.

Twitter 97

Twitter Tips Notification Sentiment 97

Keyhole.co

MARCH 24, 2023

Brands can use this information to adjust their messaging and marketing strategies and address negative sentiment or feedback. Providing you notifications when they are discussed on social media allows you to keep up with what your rivals are doing and how your audience feels about them. Start using Keyhole for free 2.

How To 52

How To Sentiment Reputation Hashtag 52

Sprout Social

MARCH 13, 2019

For example, this shout-out from a satisfied Sprout customer reinforces the fact that our customer support team is crushing it. Behind every @mention notification is some sort of sentiment or feedback your business can learn from and act on. Either way, B2B social listening helps put those mentions into context. The takeaway?

B2B 102

B2B How To Sentiment Reddit 102

Sprout Social

APRIL 28, 2022

Because every missed deadline, bottleneck and minor misunderstanding trickles down to impact your team’s productivity. That’s why dedicated business communications tools have become a staple of in-person, remote and hybrid teams alike. Couple that with the fact that onboarding your team to new tools is no small feat.

Team 90

Team Tools Hubspot Collaboration 90

Razor Social

MARCH 30, 2016

Sentiment Analysis. Here’s the Wikipedia explanation of sentiment analysis: “ Sentiment analysis (also known as opinion mining) refers to the use of natural language processing, text analysis and computational linguistics to identify and extract subjective information in source materials.” Social Analytics.

Attensity 77

Attensity Crimson Hexagon Social Media Sentiment 77

Buffer Social

OCTOBER 6, 2022

” I had a larger team at the time. You're constantly logging in and refreshing, waiting for more notifications – that's not good for your brain. Sometimes, I get hundreds of notifications – thousands if a post goes viral.

Newsletter 65

Newsletter Research LinkedIn Buy 65

Oktopost

MAY 12, 2024

Your team must pay special attention to the information it shares and how it interacts with customers and prospects online. Social media governance is processes and policies that regulate social media posting and commenting activity for marketing teams. Source Why do Marketing Teams need a Social Media Governance Plan?

Company 62

Company Social Media Guidelines B2B 62

Keyhole.co

OCTOBER 21, 2023

Using social media monitoring tools, you can record the mentions, conversations, reviews, and sentiments that might affect the success of your brand. Customer support teams: Ensure customer satisfaction by offering prompt solutions and averting emergencies. Sentiment analysis: Analyze the exchanges’ emotional undertones.

Social Media 52

Social Media Sentiment Reputation Analysis 52

Sprout Social

DECEMBER 5, 2023

Brands can take advantage of Sprout’s review management, social listening and sentiment analysis features to monitor their brand’s online reputation at all times. Sprout also can help your team increase ROI and efficiency through automation, chatbots and artificial intelligence. What are your customer’s opinions about your product?

Reputation 96

Reputation Software Tools Sentiment 96

Ignite Social Media

SEPTEMBER 23, 2016

It can be disheartening opening up your channels on a Monday morning and seeing a wave of negative comments flooding your notifications. Trust me, we’ve all been there before on the community management team — audience negativity is an inevitable part of being in social media.

Social Media 60

Social Media Construction Communities Class 60

Sprout Social

JANUARY 29, 2024

Your online reputation management impacts more than just your marketing team. Do it well, and teams across your org chart will feel the benefits in the following key areas. Continuous reputation monitoring allows businesses to detect potential issues or negative trends in sentiment early on.

Reputation 116

Reputation Review Sentiment Software 116

Sprout Social

MAY 10, 2023

For example, if many customers are mentioning the same glitch in Google Play or App Store reviews, the product development team can use this information to create a fix. Collaborative efficiency Review management software enables teams to address reviews across multiple channels and locations faster.

Software 95

Software Review Reputation How To 95

Sprout Social

AUGUST 21, 2023

Here’s how to automate Google reviews in three simple steps: Find the right app Do your research and pick an app that offers all the necessary features, like AI-powered replies, sentiment analysis and smart alerts. Businesses can easily monitor and respond to feedback, and analyze customer sentiment around specific topics and brands.

Review 84

Review Google Brands Sentiment 84

Sprout Social

JANUARY 5, 2023

However, it’s notable that a good chunk of those burrito mentions has a negative sentiment. Paying attention to positive and negative sentiments around your brand is crucial. It’s easy to get stuck in a bubble when it comes to your brand and sentiment. Not to mention demographics and general sentiment around your brand. .

Social Media 83

Social Media Sentiment Hashtag Analysis 83

Hootsuite

JUNE 2, 2022

All of which is to say: as an organization, you should define how much of a change in sentiment you need to see before you can start thinking about the event as a potential “social media crisis.” The key to nipping things in the bud quickly, of course, is keeping an eye out for notifications and @mentions.

Social Media 145

Social Media Tips HootSuite How To 145

Hootsuite

FEBRUARY 18, 2022

As the unofficial member of your social team, Hootsuite’s promise is to empower all organizations—large and small—to strategically grow your brand, business, and customer relationships with social media. This is a longer term priority for our product teams. Use improved sentiment accuracy in your decision making.

HootSuite 112

HootSuite Advertising Analysis Campaign 112

Sprout Social

MAY 16, 2022

Turn on notifications so you don’t miss any messages. Within five business days, the Sprout team will review your brand information for approval. Whether it’s just you or a team of social media specialists, you can filter and manage your messages with ease. Enable notifications. Welcome message. Live chat timeframes.

Engagement 132

Engagement How To Notification Google 132

Hootsuite

APRIL 11, 2022

Relieve your customer service team. It’s difficult for small businesses trying to compete with industry giants and their huge customer service teams. Having the retail bot handle simple questions about product details and order tracking freed up their small customer service team to help more customers faster. Collect feedback.

Retail 97

Retail FAQ How To Survey 97

Sprout Social

JUNE 27, 2023

And it definitely came through with the results of the campaign, the response and the overall sentiment. How can social teams and marketing leaders make a case for bigger risks? Can you speak to balancing quantitative and qualitative data when sharing insights with social teams? There was more reach and notoriety.

Travel 92

Travel B2B Automotive Campaign 92

Hootsuite

MAY 15, 2023

Conversely, a unified social inbox allows seamless collaboration among social teams. Life becomes easier for both your customers and your team. Find out more about how using a central social inbox can help your team save time and work smarter, not harder. Customer history and attributes are always at your fingertips.

HootSuite 89

HootSuite Survey Team Report 89