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Social CRM: What It Is and Why Your Social Strategy Needs It

Hootsuite

Social CRM (customer relationship management) is becoming the expected standard for businesses of all sizes. Brands can no longer afford to use social media in isolation. The valuable insights gleaned from social interactions need to be available to all departments. What is social CRM? 5 social CRM tools.

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White paper on Social CRM for associations

SocialFish

Who owns Social CRM? Making member management social takes teamwork. We’ve just published our latest white paper, Social CRM for Associations: What association executives should know about applying social media to membership management. Outreach and lead generation. SocialFish Food Tips.

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Blastoff for My New Social Media Newsletter

Convince & Convert

3 must-read articles about social media (plus a bonus from the Convince & Convert vault) Sent twice per week (usually Monday and Friday) Sent at 1pm pacific time 3-2-1: it’s the greatest newsletter in the history of social media newsletters.

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4 Twitter Analytics Tools You Can’t Ignore

agora pulse

Here’s a handy list! This section presents you with the full list of your tweets together with key metrics (impressions, engagements, and engagement rate) for each one. It’s also a full Twitter tool—including publishing, listening, and social CRM for your tweets and followers. Twitter Analytics.

Analytics 204
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Flowtown – an Interesting Social Marketing Tool

Mindjumpers

» Flowtown – an Interesting Social Marketing Tool Posted by Jonas Klit Nielsen Aug 31st, 2010 Tweet What if you could take your e-mail customer or lead list, and very easy get their social profile and get to know them? Imagine you could segment them in how influential they are on the social web.

Tools 210
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24 Tools Every Social Media Manager Should Use

Visually SM

Sprout Social. Like many of the other social media tools on this list, Sprout Social allows you to schedule updates to your social media accounts. However, there are a couple of unique features that set Sprout Social apart. Social Flow. You can see a list of social applets here.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

This type of program whereby you communicate with customers stereophonically has been historically difficult, because your list of Twitter followers, your list of Facebook connections, and your list of email subscribers have been three separate lists. link] Create e-newsletters « Social Media for Authors [.]