Facebook Customer Satisfaction Score Hits Record Low
The Realtime Report
JULY 17, 2012
But Google+, a newcomer to the survey, tied for the highest score in the Social Media category. This is a record low for the Social Media category, and places Facebook among the five lowest-scoring companies out of the total 230 measured by the ACSI. The average score in the Social Media category was 69, down 1.4%
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