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IBM SJ 45-4 | Ethnographic study of collaborative knowledge work

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The field research component of the study was conducted by an ethnographer (the first author) and was reviewed by a project team whose 12 members included IT specialists in design, development, marketing, product management, and research. The project team included people from design, development, marketing, product management, and research. ” Some processes were carried out exclusively by e-mail or instant messaging. About IBM Privacy Contact