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Enterprise 2.0: social scorecard and social media karma

Laurel Papworth

Trust and Social Scorecards. Social standing, trust, reputation and leadership. Over time we gain “points&# – usually unspoken but now declared through badges and measurable behaviour – and that gains us trust and reputation. IBM Beehive social enterprise system (now Oracle I think?)

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Social Media In The Moment Marketing

Diva Marketing Blog

Even PR whose charge it is to 'manage' the reputation of the brand rarely responds i n the moment. Social media goes against the grain of how marketers including PR, sales and to a great extent customer service professionals have managed their responsibilities as stewards of the brand. Who will be responsible for follow-up.