Event: Customer Service Call Centres and Social Media
Laurel Papworth
MARCH 17, 2010
As you probably know, I believe that while marketing and PR want social networks to be about them and their needs, the customer usually has a specific question they want answered, best suited to Customer Service engaging on support and FAQ issues. From ATA website : ATA VIC Forum: Social Media & Your Centre — 15 Apr 2010.
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