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Brumby’s Bakeries and Negative Criticism in Social Media COI

Laurel Papworth

The backlash was enormous on social media sites such as Twitter, on Facebook and so on. If your CEO hasn’t figured out the ROI of social media then think about the COI, the cost of inaction. Brumby’s owner, the listed Retail? How a Facebook page might save a company in Brand disgrace! Even initials.