Sprout Social

JANUARY 9, 2024

Consult data reports from trusted publications, survey your customers, collect competitor intel and sift through past social data. Seek to answer questions like: Where do our customers currently encounter friction? Research how your customers want to engage with you, and what kind of personalization efforts would resonate most.

Social Media 125

Social Media Sentiment Data Team 125

Convince & Convert

AUGUST 18, 2010

What’s the hot new trend in social media that we can bring to our clients? Better question: How can we optimize and improve our existing social media programs? Better question: How can we encourage existing customers to truly engage with our clients on the social Web? What do you think?

Questions 161

Questions Social Media Consultant Education 161

Janet Fouts

JANUARY 10, 2013

Willing to listen to what the market wants and what their issues are. Asks good questions. Now let’s look at how a sales person works within a social business. With social media listening tools you can stay a step ahead of industry news, public perception of the industry and of your own products. Ask good questions.

Social CRM 144

Social CRM Hubspot Patterns Focus Group 144

SocialFish

APRIL 5, 2011

This quarter we had regular meetings, made numerous introductions, and helped NAHB think through a variety of issues–from monitoring to benchmarking and metrics dashboards. Avectra –We’re working with Avectra on an ambitious project to explore the implications of Social CRM for associations.

Review 150

Review Social CRM Module Consultant 150

agora pulse

JULY 14, 2020

If you skip the approval process, you could run into serious issues like: Your company’s new social media intern might publish off-brand content that confuses or alienates your audience. Multiple social media managers might unknowingly schedule competing content for the same brand. to common questions.

Tools 97

Tools Twitter Social Media Management Team 97

agora pulse

NOVEMBER 6, 2017

A social media monitoring tool helps you stay in touch with your followers and listen to what people say about you and your industry. Some tools just give you the basics while others provide a more comprehensive, social CRM style solution. A robust social media monitoring tool is a must for agencies.

Social Media 119

Social Media Tools Geotagging Social Media Management 119

Direct Marketing Observations

DECEMBER 3, 2010

So it starts with this resource: 100+ Upcoming Social Media & Tech Events. 2) Turn what people post in social media into compelling stories with Storify. 3) I liked the premise of this but always questioned whether it was sustainable beyond the this is cool stage? 16) Stick this QR-Code Generator in your back pocket.

Sites 235

Sites Social Media Tools Storify 235

Convince & Convert

SEPTEMBER 14, 2010

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

Social Media 123

Social Media Social CRM Strategy Consultant 123

Sprout Social

AUGUST 3, 2016

This update brings together contextual information and collaborative tools to help teams seamlessly resolve support issues, nurture prospective leads and deliver an exceptional brand experience on Facebook. Referencing past conversations is a key component to any social customer care strategy.

Social CRM 40

Social CRM Facebook Avatar Collaboration 40

Twist Image

FEBRUARY 18, 2012

makes sense as a sort of mini-platform (a quick contest or to test out a new product innovation), but ownership of the direct relationship will become an increasingly important element to maintain as Social CRM becomes a much more prevalent part of the marketing equation. The Last Temptation of Social Media. social crm.

Social Media 108

Social Media Yahoo Social CRM Data 108

Twist Image

APRIL 17, 2012

What makes media a social media? There's a long-standing answer to this question. If you ask someone what social media is, they will inevitably say that it's all about the conversation. I'm no longer bullish on this notion of conversation within social media. A social business is a sharing business. social crm.

Wiki 102

Wiki Hotels Social CRM Retail 102

Convince & Convert

SEPTEMBER 22, 2010

I especially like your comparison of social media to digital bumper stickers and an expression of passion for something, as opposed to permission to market to them. Thank you for breaking this issue down and putting it into clear terms. And, you need to start unifying your content strategy across all channels.

Social Media 137

Social Media Strategy Social CRM Consultant 137

Sprout Social

DECEMBER 8, 2016

Whether it’s a first time customer who has a question about your brand or a long time follower who regularly engages, the Instagram Contact View streamlines internal communication and equips your team to respond knowledgeably and accurately. When responding to users on social media, context is everything.

Engagement 40

Engagement Instagram Avatar Social CRM 40

Convince & Convert

FEBRUARY 23, 2010

there’s a schism coming in social media between companies using it for marketing, and companies using it for customer service and CRM. Thus, one of the first questions I recommend you ask about your social program is whether it’s true mission is to gain customers, or retain the ones you have.

Social Media 118

Social Media Strategy Social CRM Company 118

Keyhole.co

JULY 9, 2023

Zac G The lack of analytics is a big issue. Unfortunately, this was a big enough issue to cause me to migrate to one of those competitors. One of the key advantages of Sprout Social is its user-friendly interface and intuitive design, which makes it easier to navigate and manage multiple social media accounts.

HootSuite 52

HootSuite Social Media Management Social Media Price 52

Convince & Convert

AUGUST 24, 2010

Thank you for your honesty and your willingness to discuss this potentially delicate issue. [link] #TheNowRevolution [link] Marjorie Clayman Well, all that negativity aside, I would like to say that I respect you and Amber for trying to make something good happen based on the wacky situation. It’s a shame.

Social CRM 111

Social CRM Consultant MySpace Social Media 111

Convince & Convert

MARCH 28, 2012

After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. Drive customers to your website, email, forums and robust, highly searchable FAQ to answer questions in event they may not need immediate help solving or the use of a live person. Listen here ). Oh… the thick irony.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

After answering four or five questions, I was placed on hold 22 minutes or so before reaching a live agent. Drive customers to your website, email, forums and robust, highly searchable FAQ to answer questions in event they may not need immediate help solving or the use of a live person. Listen here ). Oh… the thick irony.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

JUNE 3, 2010

I take pride in this job and I kicked the shit out of that call and I took a perfect game away from that kid over there.&# ( see it on YouTube ) But Joyce’s owning of the issue gets even better. To not directly address this question is to skirt the issue Jay. LeVant It's all about "right." " Kudos Joyce.

Social Media 157

Social Media Strategy Consultant Social CRM 157

Convince & Convert

OCTOBER 15, 2015

Sometimes technology cannot satisfy your customers, and a human touch is required for more urgent issues. If a customer is engaging with you because of a problem, question, wrong service, or faulty product, they are probably not feeling much like a beam of sunshine. Provide Clear Paths to Resolution.

Tools 60

Tools Marketing Engagement Education 60

Convince & Convert

JULY 21, 2010

A recent presentation at the PRSA Counselors Academy, by Michael Lasky , Partner and Chair of the Public Relations Law Practice at the law firm of Davis & Gilbert in NY, provided a wake up call to those in attendance about how the law is slowly creeping into the social landscape and why responsible marketers had better pay attention.

Social Media 155

Social Media Policies Consultant Social CRM 155

Convince & Convert

JUNE 24, 2010

At the end of the video, you’ll see my question as to whether the king of the infomercial and the king of social media are really the same guy? I’m just working through this tie between infomercials and social media. They are always asking the question “How can we do this&# better?

Social Media 122

Social Media Strategy Social CRM MySpace 122

Convince & Convert

JUNE 2, 2010

link] PLR Ebook Store Privacy concerns around Facebook are still an issue for myself. If Facebook can address those issues satisfactory it would be great. While it's obviously not as public as a social network, it seems that the mindset is, “I trust their opinions, I'll ask them a question.&#

Social Media 134

Social Media Strategy Curation Privacy 134

Convince & Convert

SEPTEMBER 20, 2010

Thanks for sharing good support information for B2B social media. I look forward to getting past the basic questions of application of social media for B2B and starting to focus on things like lead generation and social CRM as we move forward in 2010.-= We have been saying many of these things for the past year.

Social Media 149

Social Media B2B Strategy Consultant 149

Convince & Convert

JULY 14, 2010

Personally, I have had to serve in the positions of jester, leper, and pariah in my efforts to have others adopt social media strategies. There is no question social media does an organization good, just persevere and know there is a vibrant community there to support your work. At least for tracking and measurement issues.)

Social Media 136

Social Media Strategy Metrics Organization 136

Convince & Convert

JULY 6, 2010

Yet before a crisis erupts, no matter what the root of the issue, companies should cushion themselves by leveraging the good work they’re already doing. The most efficient way to do this today is online. Building a network of supporters over time that aligns with a company’s values and actions only help protect a company in times of trouble.

CSR 138

CSR Social Media Strategy Consultant 138

Convince & Convert

AUGUST 11, 2010

It’s a fair question, as perhaps a more obvious switch – given my occupation – would have been to NYC, Austin, or some such. But you're right, location is less of an issue now than ever before. Obviously not for the economic issues you stated, but more for the scare the hell out of me challenge factor.

Social Media 116

Social Media Strategy Travel Team 116

Convince & Convert

APRIL 12, 2012

What is the social media stat of the week? Eric’s Social Media Stat of the Week: 27% of People Try to Resolve Their Issues Another Way Before Calling Customer Service Lines. The social media stat of the week comes from… I guess it’s a management consultancy or a research group called the CFI Group.

Hotels 118

Hotels Instagram Authentication Social Media 118

Convince & Convert

APRIL 1, 2010

link] Nathan Hangen I take issue with this post because sounds like social media elitism and uses the kind of language that drives a wedge between the industry and the people that need our help. Is the criticism fair? Is the criticism fair?

Social Media 120

Social Media Content Analysis Sports 120

Convince & Convert

APRIL 15, 2010

But, when the next issue is printed, unless you advertise again, the flow of new customers stops. Your potential customers have questions about your company, your products, your services, your competitors. Content marketing is the exact opposite.

Content 125

Content Marketing Consultant Social Media 125

Convince & Convert

MARCH 3, 2010

My big issue with digital in general (and social media in particular) is that all too often tactical tools are held up as strategic solutions.

Social Media 122

Social Media Strategy CoTweet CoTweet 122

Convince & Convert

JUNE 22, 2010

Also, many B2B purchases are heavily researched, providing a real success path for content creation and socially-derived thought leadership. You often are buying in part because of the service and personnel of the company in question. For whom is it more important to have a humanizing social media presence?

Social Media 132

Social Media B2B Company Consultant 132

Convince & Convert

SEPTEMBER 21, 2010

I’ve spent a lot of time working with various social media monitoring tools and I’ve whittled my list of favorites down to two or three. What questions are you trying to answer? based on budget or schedule) Once you’ve answered those questions you can compare major social media monitoring tools.

Social Media 157

Social Media Radian6 Strategy SM2 157

Techipedia: Tamar Weinberg

JUNE 23, 2010

I don’t know if it’s a question of them not being ethical, but perhaps they might be (at least in terms of having “Seo&# in their name for client acquisition). I’d question their name choices and still think it’s sleazy for “www moron dot com&# to befriend me, but this post would have no place.

Facebook 268

Facebook SEO Policies Groups 268

Convince & Convert

SEPTEMBER 21, 2010

It’s human nature, especially for a complex and ever-shifting topic like social media, to want complexities broken into morsels. My friends at Social Media Examiner (where I first published #19 and #21) have built a very successful business on this concept. but question is. I’ll check on the iPad issue.

Social Media 142

Social Media Strategy Social CRM Consultant 142

Sprout Social

APRIL 28, 2022

But the bigger your company, the faster these issues tend to snowball out of control. These tools might include: Marketing tools (think: social, CRM, email). Below are a few more ways you might use Sprout as a corporate communications tool: Developing and rolling out your social media crisis plan. The problem?

Team 92

Team Tools Hubspot Collaboration 92

Convince & Convert

SEPTEMBER 21, 2010

I basically get this mashed up question from companies wanting to do social media. and create some SOCIAL MEDIA about it. I basically get this mashed up question from companies wanting to do social media. and create some SOCIAL MEDIA about it. and create some SOCIAL MEDIA about it.

Social Media 151

Social Media Strategy Consultant Web 2.0 151