Mindjumpers
AUGUST 3, 2012
Most people wrongly assume social enterprise networks are simply Facebook for business. Such platforms as Yammer, Chatter and Jive certainly look and feel similar to Facebook – with a news feed, groups, friends and status updates. How do you derive value from social enterprise apps? Future of Social Media?
Buzz Marketing for Technology
AUGUST 1, 2008
Clearstep is a gathering place for Online Community and Internal Collaboration practitioners to interact, share best practices, and gain access to a much wider range of perspectives on common community and collaboration issues. As Director of Social Enterprise Evangelism, Gia is on the front lines of social networking and collaboration.
Buzz Marketing for Technology
NOVEMBER 9, 2011
Social customer support can reduce customer churn and increase retention rates faster than any other program I have ever seen. When you do that the results reported in a recent Jive report of over 2000 customers are outstanding. Improved Customer Support. Lower costs, more revenue – a perfect combination! Generated 32% more ideas.
Bill Hartzer
MAY 26, 2010
Maestro, TNS Cymfony’s third generation listening and influence driven platform, makes integrating innovative technology with expert analysis easy, yet provacatively informative by helping to identify the people, issues, and trends impacting business – both online, and off.
Jeff Esposito
APRIL 1, 2013
This is also a great way to streamline customer support and get a prompt resolution for customers as these types of communities have repositories of knowledge that you can refer back to should another customer have a similar issue. Companies like Constant Contact and Aetn a do a great job with their own “owned “communities. What say you?
Webbiquity SMM
MARCH 23, 2011
Virtually every social media monitoring tool worthy of the label covers the big social networks (Facebook, LinkedIn, Twitter), social bookmarking sites (Digg, Reddit) and content sharing sites (YouTube, Flickr). And in social media, the whole world can see how fast (or not) your response time is. Range of coverage.
Webbiquity SMM
NOVEMBER 12, 2013
are now active on at least one social network, up from 67% in 2012 and just 8% in 2005. As many companies have learned the hard way, unanswered complaints on social networks can go viral, causing real damage to a company’s brand. Social Media Today ). Small Business Social Media Statistics and Facts.
Expert insights. Personalized for you.
209 
Let's personalize your content