SocialFish

OCTOBER 21, 2010

by Wendy Harman, Social Media Director, American Red Cross – Reposted with permission (original post appeared on the NTEN blog ). In the midst of inexplicable tragedy, my personal definition of the social web got rocked. The American Red Cross is mentioned more than 1,000 times per day on the social web.

Ustream 162

Ustream Wiki SMS Survey 162

Firebelly

NOVEMBER 30, 2009

Digitalia | Indianapolis Social Media Marketing « Social Networking Meets Game Consoles | Main | Social Media Marketing Checklist from SES Chicago » November 30, 2009 Cyber Monday Is Here! What is Cyber Monday ? That's more than 51 million people logging on at work.

Retail 100

Retail Paid Search SMS Syndication 100

Convince & Convert

APRIL 10, 2015

Consumers expect brands to address their issues immediately through a variety of platforms, including (but not limited to) email, online chats, and social media. If that’s too complex, you can solve the same problem simply: Create an app that allows them to reach a customer service rep immediately via SMS. At Tonic Design Co.,

Mobile 60

Mobile Strategy Loyalty SMS 60

Sprout Social

JANUARY 16, 2024

We’re talking about analyzing thousands of conversations, brand mentions and reviews spread across multiple websites and platforms—some of them happening in real-time. Sprout Social Sprout Social offers all-in-one social media management solutions, including AI-powered listening and granular sentiment analysis.

Sentiment 98

Sentiment Analysis Tools API 98

Hootsuite

AUGUST 24, 2021

Collect feedback via surveys and social media, stay on top of the metrics and try to identify room for improvements. survey made up of just one or two questions. Simply, calculating your CSAT score means calculating a percentage based on the feedback you collected in the customer surveys. The CSAT score scale.

SMS 110

SMS Survey HootSuite Sentiment 110

Hootsuite

JULY 13, 2022

Customer experience management involves surveying, analyzing, and improving customer interactions with your brand. CES = (Number of customers who select 4-5 / number of survey responses) * 100. These surveys highlight areas pain points in the customer journey. You could try a CES survey to gather results.

Tips 107

Tips HootSuite Survey Template 107

Sprout Social

JUNE 26, 2023

It is a holistic strategy that integrates every customer touchpoint, whether email, social media, or in-person, to provide the best customer experience. Increased revenue due to higher customer engagement, more conversions, and more sales When customers have a positive experience, they actively interact and engage with the business.

Loyalty 124

Loyalty Retail Data Strategy 124

Hootsuite

SEPTEMBER 7, 2021

Social CRM (customer relationship management) is becoming the expected standard for businesses of all sizes. Brands can no longer afford to use social media in isolation. The valuable insights gleaned from social interactions need to be available to all departments. That means social connections can become real leads.

Social CRM 128

Social CRM Strategy HootSuite Microsoft 128

Hootsuite

AUGUST 30, 2021

If you specifically want to know how to use social media channels to offer customer service, check out our post on social customer service. Live chat and messaging can take place through your existing social media platforms. Social media inbox software.

Software 120

Software HootSuite Hubspot Small Business 120

Oktopost

DECEMBER 16, 2020

Converting leads is essential — 74% of companies put lead conversion as their top priority. . Advances in technology have made this the best option, as 77% of marketers saw a higher conversion rate than those who didn’t use software solutions. Improves your open, reply, and conversion rates. . LinkedIn Sales Navigator.

Software 98

Software Price Template Templates 98

Firebelly

JUNE 18, 2010

Digitalia | Indianapolis Social Media Marketing « Wendys "Treat it Forward" on Facebook, Twitter & Foursquare for Fathers Day Frosty Weekend | Main | YouTube Tuesday: What The HELL Is Social Media? » June 18, 2010 Social Media Weekly: 5 Stories You Need to Read Has your business turned into a free clinic?

Social Media 101

Social Media Paid Search YouTube SMS 101

Convince & Convert

AUGUST 1, 2012

So, just in the way of what you now do with people with podcasts and video casts, and you use the right conversion tools. We’ve been talking about that a lot, even in conversations with my publisher that the trend is toward shorter, right? SMS – Still Valid, Still Underrated. Simon: Yeah. That’s a good length.

Mobile 119

Mobile SMS Marketing Buy 119

Keyhole.co

MAY 24, 2023

As per recent surveys , 90% of the Fortune 500 companies use competitive intelligence to their advantage. This in turn can help with blog research and both informational and conversion-based terms. But just posting content on social media and hoping for the best won’t do. We get that frustration!

Analysis 52

Analysis Types Tools Price 52

Sprout Social

FEBRUARY 10, 2020

Engaging with customers on social media and listening to their conversations, questions and feedback helps you better understand how to improve your products and services. Social media. Social sharing and engagement should be a crucial part of your inbound marketing strategy. Opportunity to learn and evolve.

Marketing 139

Marketing SEO Buy SMS 139

Rebekah Radice

FEBRUARY 1, 2016

This last week, I was fortunate to receive a nomination for Social Media Examiner’s “Top 10 Social Media Blogs.” Map Your Social Media Success! Grab this 10 step worksheet to Make Your Social Media Goals Stick. What drives blog traffic , leads and conversions? Customer Surveys.

How To 114

How To List Social Media SMS 114

The Realtime Report

APRIL 24, 2024

Maybe it’s filling out a feedback survey, sharing their top takeaways on social media, scheduling a one-on-one consult with you, or registering for your next event. Reinforce your message by connecting across email, social media, video, phone, text, direct mail, and more. Works every time.

Eventful 91

Eventful Survey Loyalty Authentication 91

Razor Social

DECEMBER 21, 2016

Research shows that companies that use marketing automation to generate leads have a 53% higher conversion rate on average. An example of zap can be – When I receive a new email (the trigger) in Gmail, send me an SMS message (the action). VWO lets you track revenue, signups, clicks, engagement, or any other conversion goal.

Tools 40

Tools BuzzStream Marketing Template 40

Buffer Social

JULY 18, 2022

I started with a small personal blog discussing new social media trends and issues. Now we’ve grown into a medium-sized PR and social media agency. Network with creative people Networking is one of the most interesting lessons I learned in the first few years of running a PR and social media agency.

Social Media 87

Social Media Survey Apple Issues 87

Little Web Giants

FEBRUARY 17, 2015

In an era when government spying, corporate hacking scandals, major security flaws, online stalking and social media shaming are rarely out of the headlines, it can seem like the internet has grown up into a deep dark forest, with wolves lurking behind every tree. Who’s afraid of the big bad wolf? Malicious Attacks.

Metadata 28

Metadata Privacy SMS Data 28

Little Web Giants

FEBRUARY 18, 2015

In an era when government spying, corporate hacking scandals, major security flaws, online stalking and social media shaming are rarely out of the headlines, it can seem like the internet has grown up into a deep dark forest, with wolves lurking behind every tree. Who’s afraid of the big bad wolf? Malicious Attacks.

Metadata 28

Metadata Privacy SMS Data 28

Little Web Giants

FEBRUARY 18, 2015

In an era when government spying, corporate hacking scandals, major security flaws, online stalking and social media shaming are rarely out of the headlines, it can seem like the internet has grown up into a deep dark forest, with wolves lurking behind every tree. Who’s afraid of the big bad wolf? Malicious Attacks.

Metadata 28

Metadata Privacy Data WordPress 28

Webbiquity SMM

MARCH 30, 2017

Showcase reviews: Buffer Social, BuzzBlogger, Econsultancy, Hunter & Bard, PR Daily (Automate), PR Daily (Tools), Razor Social, Social Media Examiner (Productivity), TNW News. For Google Voice users—make calls, send SMS, preview Inbox, and get notified of new messages. (US 1) Rapportive. 2) StayFocusd.

Google 100

Google NoFollow Sample Samples 100

Convince & Convert

DECEMBER 30, 2015

We recently tried this technique at CoSchedule, scrutinizing the best times to post on social media. Infographics are awesome for showing data in a visual way to take a relatively dry topic (text-wise) and add some vibrance to it, like this infographic example of the best times to post on social media. Data Visuals.

Diagrams 60

Diagrams Posterous Eventful Template 60

Convince & Convert

SEPTEMBER 15, 2015

We recently tried this technique at CoSchedule, scrutinizing the best times to post on social media. Infographics are awesome for showing data in a visual way to take a relatively dry topic (text-wise) and add some vibrance to it, like this infographic example of the best times to post on social media. Data Visuals.

Types 60

Types Content Diagrams Posterous 60

Social Media Strategies Summit

AUGUST 31, 2021

After all, the very first SMS message was sent way back in 1992. As well as allowing the sender to strike up a genuine conversation and engage their audience, peer-to-peer texting enables them to reach people who other digital channels may miss. Of course, they can – and do – turn to social media to get these messages out there.

Engagement 178

Engagement Study SMS Transportation 178