Hootsuite

SEPTEMBER 14, 2023

A community manager is in charge of responding to comments and DMs on social media. The goal, overall, is to build both the engagement rate and your customer loyalty. (No disney Check the comments to see if you got them right! Without moderation, a comments section can quickly turn into a toxic free-for-all. No pressure.)

Communities 96

Communities Social Media Management HootSuite Skills 96

Keyhole.co

JANUARY 20, 2024

Many of us crave community, and fostering community is a great way to drive brand engagement and create customer loyalty. A Facebook community is a powerful tool for user-generator content, because it’s full of real people uploading real comments, videos, and pictures. One example of a brand using this strategy is Instant Pot.

Small Business 100

Small Business Engagement Strategy Facebook 100

Hootsuite

AUGUST 24, 2021

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. So a CSAT score is a customer service metric that reflects customer sentiment, experience and contentment with your brand. Leave space for open-ended comments.

SMS 110

SMS Survey HootSuite Sentiment 110

Hootsuite

MAY 17, 2021

Bonus: Get a free social media report template to easily track and measure performance against your KPIs. The number of times your followers comment on your posts. Remember: comments can have a positive or negative sentiment, so a high number of comments isn’t always a good thing! What are social media KPIs?

Social Media 145

Social Media HootSuite Metrics CPC 145

Hootsuite

SEPTEMBER 14, 2020

Bonus: Get a free social media analytics report template that shows you the most important metrics to track for each network. which posts get comments?). Bonus: Get a free social media analytics report template that shows you the most important metrics to track for each network. Get the free template now!

Metrics 145

Metrics Analytics Instagram Tools 145

Sprout Social

JANUARY 3, 2023

It’s a tool for customer service and nurturing loyalty. Valuable insights they make look at include: Customer sentiment. Social is a goldmine of unfiltered comments and posts with this type of information. PR teams can monitor sentiment and address potential brand crises. Sprout Social has you covered.

Collaboration 118

Collaboration Social Media Team Sentiment 118

Sprout Social

OCTOBER 11, 2022

Large-scale global events tend to generate a lot of social media comments and content that are ripe for questionable hot takes. Offering support to audiences when they need it most builds loyalty. BBC Sport had a sound approach to setting boundaries on their pages amidst transphobic comments about Olympian Laurel Hubbard.

Eventful 109

Eventful Social Media How To Sports 109

Hootsuite

JULY 25, 2023

It’s a tightrope walk where one off-side comment can send your career plummeting. Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. Conflict of interest Lawyers are required to avoid conflicts of interest that could compromise their loyalty to clients.

Social Media 78

Social Media Policies Guidelines HootSuite 78

Hootsuite

JULY 13, 2022

Done right, c ustomer experience will help you increase sales and improve brand loyalty. Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. Get the template now! Then, you can measure the social sentiment of your brand.

Tips 108

Tips HootSuite Survey Template 108

Sprout Social

OCTOBER 25, 2022

Our research shows that the most effective purchase drivers on social media are recommendations from friends, comments and product reviews and familiarity with a brand. Combine positive brand sentiment with high brand recognition and you get fans. Take it to the comments. Your community knows what their friends and family like.

Strategy 127

Strategy Brands Hubspot Survey 127

Hootsuite

JULY 13, 2023

The list of Sprinklr alternatives below offers a variety of powerful social media tools to help you drive customer engagement, boost brand loyalty, and manage your online reputation. Features include sentiment analysis, competitor benchmarking, trend spotting, and more. mo for one user.

Comparison 77

Comparison HootSuite Hubspot Price 77

Keyhole.co

MAY 12, 2023

This includes your social media profiles, blog posts, comments on other posts, and anything else that might appear when someone searches for your brand name. By watching what people say about your brand online, you can quickly address any negative comments or reviews before they do any damage. What is online reputation management?

Reputation 52

Reputation Tools Sentiment Review 52

Oktopost

MARCH 16, 2022

Here’s when social media sentiment analysis comes into play. In this piece, we’ll cover what a sentiment analysis is, how to track it, and what the benefits are for B2B brands. Jump to a section: What is a Social Media Sentiment Analysis? How Does a Sentiment Analysis Work? Why is a Sentiment Analysis important?

Sentiment 109

Sentiment Analysis Social Media How To 109

Keyhole.co

MARCH 1, 2023

Every day, social managers involved in the social listening struggle with questions like “Are positive sentiments towards our brand growing or going down?” Brand Sentiments: check what sentiments were in those mentions – positive, negative, or neutral. or “Which age cohort is sharing our content?”

Data 52

Data Social Media Strategy CPC 52

Likeable

NOVEMBER 13, 2019

After all, neuromarketing experts found that campaigns that tap into emotions and sentiment perform twice as well as those with purely informative content. Use the end of the year as a time to thank fans personally for tweets, comments, and shares throughout the year, ideally with an element of surprise and delight.

Campaign 70

Campaign Social Media Crowdsourcing Sentiment 70

Hootsuite

MARCH 31, 2020

Learn more: How to Write Every Kind of Social Media Bio (+25 Free Templates). A comment is a form of engagement in which a user replies to your social media post. Comments can offer praise, ask a question, express disagreement, and otherwise contribute to the online conversation about your social content. Conversion. Engagement.

List 145

List Social Media HootSuite URL 145

Sprout Social

DECEMBER 5, 2022

Answering questions, responding to comments and acknowledging complaints may seem simple. And using a tool like Sprout’s Smart Inbox feature makes responding quickly to your audience easy by funneling comments and messages from all of your social media channels into a central, streamlined hub for your team. Ability to crowdsource.

Social Media 138

Social Media Crowdsourcing Privacy Comparison 138

Hootsuite

SEPTEMBER 29, 2020

Customer experience and loyalty. So-called “vanity” metrics—such as likes, comments, and shares—get a bad rap, but they can have value. Use a template. Analytics templates allow you to track metrics without having to build custom reports for each campaign. Brand awareness or perception. Employee trust. Partner confidence.

ROI 145

ROI Social Media Tools HootSuite 145

Hootsuite

OCTOBER 28, 2019

Bonus: Get a free social media report template to easily and effectively present your social media performance to key stakeholders. likes, shares, comments) a post receives relative to your total number of followers. If you have a high engagement rate, the actual number of likes and shares and comments is irrelevant.

Metrics 112

Metrics Social Media CPM CPC 112

Sprout Social

MARCH 27, 2024

Builds customer loyalty Engaging with customer feedback shows you value their opinions. By addressing the wait time issue and maintaining high standards, Gyubee can foster long-term customer loyalty. It tracks mentions, sentiment and metrics on various websites, review platforms and social channels.

Review 79

Review Brands Sentiment Reputation 79

Sprout Social

JUNE 12, 2023

It helps you build an emotional connection with them that leads to loyalty and unforgettable experiences. Social Media Engagement: Metrics like likes, shares, comments and retweets can provide insight into how well your brand is connecting with customers online. More importantly, listening shows customers you value their opinions.

Strategy 129

Strategy How To Metrics Loyalty 129

Social Media Network Marketing

MAY 31, 2010

Thus increasing the brand awareness, creating a positive brand perspective and thereby encouraging loyalty. Those communicating about a company or brand may never visit the company's home page, preferring to disseminate their comments, opinions and suggestions from LinkedIn to FaceBook. This then leads to more sell and up sell.

Social Media 62

Social Media Social CRM Reputation Widget 62

Sprout Social

MARCH 15, 2022

Use it to track dips and spikes in brand sentiment to better understand what’s happening and why. Insights from social can reveal the strength of a competing brand’s customer loyalty and weaknesses in their offerings. To keep up with consumer sentiment, you need to routinely monitor the conversations happening around your brand.

Reputation 117

Reputation Brands How To Review 117

Sprout Social

JANUARY 30, 2023

Mastering a 1:1 feel, even when you’re operating 1:many, is crucial for customer loyalty. Obviously, Cava didn’t relaunch an ingredient based on a few comments. The brand saw an opportunity and commented that they’d send him some more bars as a condolence and a boost in his job hunt. This is where social data comes into play.

Examples 109

Examples Brands How To Aggregator 109

Sprout Social

DECEMBER 20, 2023

Social listening Sprout’s social listening solution and AI-driven technology offers custom topics, or pre-built topic templates that enable you to perform competitor analysis, analyze brand health, uncover industry insights, analyze campaigns and monitor events in a snap. Find out more about Sprout’s analytics and reporting capabilities here.

HootSuite 105

HootSuite Brands Price Collaboration 105

Sprout Social

APRIL 10, 2019

On a related note, salespeople can use sentiment analysis to understand the emotions behind your business. Either way, sentiment analysis gives salespeople a better sense of how people feel about your brand at large and what customers expect from you as a result. Let us know in the comments below!

How To 94

How To Sentiment Price B2B 94

Oktopost

JUNE 9, 2020

They are also more likely to earn the loyalty and trust of prospects, which helps solidify the relationship. If you don’t have one, check out our free template. Monitoring likes, shares, clicks and comments can help understand which topics or formats spark conversations and which messages are most effective. Brand Sentiment.

B2B 144

B2B Survey ROI Metrics 144

Sprout Social

JANUARY 26, 2021

While a lot of those conversations happen in public comment sections, Instagram DMs for business afford people privacy that the comments section does not. Reactions to those Stories are essential qualitative data that can help you gauge audience sentiment, refine and inform your content and report on the success of your strategy.

Template 133

Template Templates Instagram FAQ 133