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Video: Thoughts on Social CRM for Small Businesses

Dave Fleet

Social CRM is a hot topic right now. As companies’ use of social media tools begins to mature from a pure marketing focus to more of a social business focus, the various use cases of social CRM are gaining more attention from practitioners. Let me know what you think in the comments below.

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Weekly Roundup: Problem Solving

Waxing UnLyrical

I’m still here – I got here Sunday to speak at the PRSA Counselors Academy Spring Conference , which has been great. Soon I’ll be heading to Boston for a bespoke (I love that word) full-day training program for the Office for Diversity Inclusion and Community Partnership’s LFDP Conference at Harvard Medical School.

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Australia Sharepoint Conference June 16/17 2010

Laurel Papworth

I mentioned on Twitter that I would like to go to Australia Sharepoint Conference but can’t justify the price of the ticket (not core business for me). You can follow Sharepoint Conference on @AUSharepoint. I’ll let you know after the conference. What’s the conference about then, eh? How do I book?

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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

Joe Fernandez is CEO of Klout , a provider of influence metrics that is being incorporated into a variety of social media tools (including CoTweet , a client of mine) Jay Baer : What’s changed in the last two years or so with regard to access to influencer information? Knowing whether to respond to or ignore negative comments on a blog?

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6 Required Competencies for Social Organizations | Conferences and.

Convince & Convert

because through social media, customers are praising and criticizing companies in public in a way that requires marketing to triage and respond. because … [link] [link] SocialMediaSentiment "6 Required Competencies for Social Organizations | Conferences and …" [link] [link] Emily B Verkruyse Amen!

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Why Personalization is the Next Big Opportunity in Social Media Marketing

Buffer Social

“It means we don’t have to start from scratch with every conversation on social. .” ” To encourage more sharing, and reward those customers who do share their Kimpton experiences on social media, the Social Listening Desk team will ‘Like’ posts featuring their hotels and restaurants.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The new Interactive Marketing Hub that ExactTarget previewed at their conference last week is going to enable companies to sort all of this out for the first time. blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Email is all about actual audience. Im Jay Baer. How can I help you?