Remove Collaboration Remove Knowledge Base Remove Skills Remove Social Media
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Customer service tiers: What they are and how to create them

Sprout Social

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Social customer care rarely lives exclusively with one team. Why do organizations use tiered support? Customer support tiers bring much-needed order to your case management strategy.

How To 106
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How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

According to LinkedIn, you can have up to 10 additional products, arranged alphabetically, that summarize the product description, its category and the connections with the product as a skill. Here, you can display more specific information about the product, like a product description, product media and connections who use the product.

LinkedIn 114
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Grow Your Wiki

Buzz Marketing for Technology

collaboration. Collaborative Technology. sharing knowledge. social media. 6 degrees of collaboration: 1. Thomas Vander Wal explains folksonomy - using social taging to organize knowledge based on interconnections between people. Barack Obama. better meetings. BlackBerry. boris mann.

Wiki 223
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Eight steps to thriving on information overload

Buzz Marketing for Technology

Recent Media Appearances. « Professional services network offsite: Tapping the Power of Collaboration | Main | Audio stream of radio interview on Facebook, networks, connectivity, and media » Eight steps to thriving on information overload. Develop your reading and note-taking skills. Books and Reports.

Web 2.0 244
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Ethics in Social Media: A Glossary | Bare Feet Blog

Bare Feet Studios

It’s a hot topic all around, as social media lends itself to some highly unethical practices and characters! It’s a hot topic all around, as social media lends itself to some highly unethical practices and characters! First – The Guiding Principles of Social Media Transparency, Truth, and Trust.

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Maui Visitors Bureau Explains How to Manage Risk and Social Media.

Bare Feet Studios

I had been hired to create, staff, and execute a Social Media Campaign for the Bureau, all in the span of less than six weeks. and Keliʻi Brown of the Maui Visitors Bureau over at the Ulupalakua Ranch on Maui.

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7 Invaluable Marketing Skills That Help Teams Produce Consistently Great Content

Buffer Social

In fact, the American Marketing Association defines marketing as: “The activity, set of institutions, skills, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.” 7 invaluable marketing skills for teams. ” I love that.

Skills 111