article thumbnail

Customer service tiers: What they are and how to create them

Sprout Social

Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Creating effective social customer service tiers starts with deep collaboration between customer service and marketing departments. Why do organizations use tiered support?

How To 104
article thumbnail

How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

According to LinkedIn, you can have up to 10 additional products, arranged alphabetically, that summarize the product description, its category and the connections with the product as a skill. Collaborate with team members On Sprout’s dashboard, you can collaborate with team members effectively.

LinkedIn 111
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Connecting 2 the World: New Skills for Knowledge Workers

Buzz Marketing for Technology

New Skills for Knowledge Workers. Im not sure I acheived better as much as different or something that is closer to what I see are the new skills needed for knowledge workers. Some of this is based on work that I have been doing in distance learning over the last 4 years. skip to main | skip to sidebar.

Skills 100
article thumbnail

Techlearning > > 21st Century Skills: Will Our Students Be Prepared? > October 15, 2003

Buzz Marketing for Technology

21st Century Skills: Will Our Students Be Prepared? -->. Learning for the 21st Century , a report from a new public-private coalition known as the Partnership for 21st Century Skills ( www.21stcenturyskills.org So what is new about the recommendations being made by the Partnership for 21st Century Skills? "To Printable Version.

Skills 100
article thumbnail

Grow Your Wiki

Buzz Marketing for Technology

collaboration. Collaborative Technology. 6 degrees of collaboration: 1. In the interview: Laurence Lock Lee explains how social network analysis reveals the connections between people and the resulting knowledge distribution network. A practical guide to improving productivity and collaboration in your organization.

Wiki 223
article thumbnail

Connecting 2 the World: Formulating the new work literacy framework

Buzz Marketing for Technology

Knowledge Work Literacy vs. Work Literacy Knowledge work literacy (as I see it) is the understanding of the underpinning knowledge, organization, environment, and skills needed to accomplish work that is knowledge based (as opposed to material based).

Skills 100
article thumbnail

Connecting 2 the World: Writing forces learning

Buzz Marketing for Technology

I currently am trying to figure out how collaborative writing affects the individual and how that then affects the organization as the individual takes back what they have learned from the writing process. Tacit Knowledge So how does writing (especially collaborative writing) help create learning (especially in non-academic environments)?