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How to Use Your CEO’s Twitter Account to Build Brand Loyalty

Convince & Convert

A recent survey by BrandFog revealed that when executives are active on social media, consumers develop a higher level of confidence in the company’s leadership. As BrandFog’s study concisely points out, “The ROI of social media is that you now exist.”. From Brand Awareness to Brand Loyalty, One Tweet at a Time. CharityName.

Loyalty 60
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8 Facebook Marketing Strategies For Small Business To Increase Engagement & Sales

Keyhole.co

In fact, surveys show that the majority of Facebook users follow at least six brands. Many of us crave community, and fostering community is a great way to drive brand engagement and create customer loyalty. Studies show that customers respond better to user-generated content than overly promotional marketing.

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The Rise of “Open Business”

Convince & Convert

A recent survey found that 42% of customers who reach out to brands via social media expect a response in less than 60 minutes. Becoming a “talkable” brand begins by gaining customer loyalty through the four pillars of open business: Trust, Transparency, Authenticity, and Intent. Authenticity. Transparency.

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How B2B influencer marketing will grow your brand

Sprout Social

Influencer marketing has long been a staple for business-to-consumer (B2C) brands looking to cultivate more authentic connections with their audience. It expands brand reach According to a recent study from Gartner , B2B buyers value third-party interactions 1.4 There lies the magic of B2B influencer marketing. Here’s how.

B2B 116
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The power of brand advocacy and its uses

Sprout Social

Studies show that the vast majority of people will trust recommendations from people they know. Their user generated content (UGC) is considered to be much more authentic than brand messaging. Conduct surveys and ask for reviews in newsletters, chats, receipts and phone call confirmations. Who is a brand advocate?

Brands 126
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“Nanoinfluencers” are Nothing New – It’s Just Word of Mouth on Steroids

Pixlee

With larger influencers losing some authenticity and credibility, and with microinfluencers still too pricey, brands are now investing in the vast realm of “nanoinfluencers.” The NYTimes defines nanoinfluencers as social media users with between 1,000 and 5,000 followers — who can drive sales and brand loyalty. In Consumers We Trust.

UGC 63
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The role of AI in creating a more human customer experience

Sprout Social

The technology identifies sentiment in feedback from a wide range of sources such as platforms like Trustpilot or Google My Business, social media comments and direct mentions, surveys and news sources. In this manner, sentiment analysis can identify factors affecting your brand image, customer retention rate or brand loyalty.

Sentiment 102