Best Internet Marketing Posts of 2009
Techipedia: Tamar Weinberg
JANUARY 5, 2010
Twitter, Customer Service, and Good Brand Management (Conversation Agent): Valeria Maltoni writes a great primer to why Twitter is important for customer service, but then goes a step further and tells you what tools you can use to monitor your brand (and some that cost money and let you respond). Yes, patience is a big one!
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