7 steps to shutting down a social media site
Laurel Papworth
MAY 8, 2010
Remember, customers believe that social media sites belong to “them&# the customer and for a % of your online community your exit strategy is going to destroy their friendships and their content. Notification email or blog post is sort of pre point 1 – how you open the issue and touching on the other 7 points: Hello.
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