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Social Citizens: How Social Media Can Help Social Problems

Mindjumpers

Movember is another great example of how to target people in order to engage actively through social media to help a social problem: prostate cancer. The campaign started in 2004 before social media had a firm grip on the majority of most countries’ population and the outcome was not really that impressive.

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Where Does 'Transparency' Fit In The New Social Media Marketing Model?

Diva Marketing Blog

If the goal is to facilitate discussion, improvement of the product or service or quick easy access to 'someone' who can resolve a problem, I don't care if it is the president of the company, a designated CSR or the PR agency who is going to make sure the suggestions, complaints, promotions are handled properly from the customers perspective.