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Customer Service: The Cultural & Geographical Differences b/w India & Western World

The Marketing Blog

Our recent experience with a leading provider of web-hosting is a classic case-study of the wide gap that still exists b/w India & parts of the Western World when compared on the “Customer Support&# front. It was then that we learnt about a popular American hosting company that had recently started its operations in India.

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Search Engine Statistics:: Google's share dips

The Marketing Blog

Sector wise trends : If we look at vertical searches, all is not lost for Google as they continue to rise in Automotive, Shopping and travel verticals. Google’s percentage of upstream traffic grew for the Automotive, Shopping and Travel categories. The scope of my blog-posts span across the Enterprise 2.0

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Customer Service: The Cultural & Geographical Differences b/w India & Western World

The Marketing Blog

Our recent experience with a leading provider of web-hosting is a classic case-study of the wide gap that still exists b/w India & parts of the Western World when compared on the “Customer Support” front. Filed under: Customer , customer service , Web 2.0 What is your experience like!

Web 2.0 100
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Social Media Chat Tuesday, July 21st

Adam Cohen

Much to their dismay, Marc and Jason have invited me to host the tweetchat this week. If I name dropped them all, it would actually like correlate to a good portion of my RSS feeds , and the weekly chat is a way to interact and answer some questions real-time.

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Grow Your Wiki

Buzz Marketing for Technology

Web Content 2007. Web-based spreadsheet. Ran Shribman says that companies can tap into the skills people are developing from their use of consumer Web 2.0 I’ll be in Europe next week to speak at two events: International Forum on Enterprise 2.0 International Forum on Enterprise 2.0 - Varese, Italy, 25 June.

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REVAi: Old Story in A New Bottle?

The Marketing Blog

Assuming, a car-owner travels from Rohini to Gurgaon everyday, with a bit of route-diversion he could end up traveling about 65kms which means that he has to effectively charge his car overnight to ensure that is charged fully. The scope of my blog-posts span across the Enterprise 2.0 However, I still review some Web 2.0

Web 2.0 100
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Cab Drivers as Word-of-Mouth Marketers?

The Marketing Blog

I think it would make some sense if the drivers can understand the purpose of these websites like mapmyindia, routeguru and even burrp.com by helping the travellers to connect their real needs with these city-centric portals. The scope of my blog-posts span across the Enterprise 2.0 However, I still review some Web 2.0

Web 2.0 100