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Social Media Sites Rank Lowest For Customer Satisfaction

The Realtime Report

Out of websites in 33 industries, social media sites provide the least satisfying experience, according to the American Customer Satisfaction Index’s (ACSI) first-ever website benchmark. out of 100; social media websites rank at the bottom of the barrel with an average of 68. Wireless Telephone Service 77.

Sites 177
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Top 100 Most Innovative and Influential People in the Web 2.0 World

Bill Hartzer

Internet Evolution has narrowed down the list into 10 different categories, which include the most innovative and influential people in each category: Social Networking. News/Media. Wireless & Gadgets. Adam Christensen, Social Media Communications Manager, IBM Corp. Steven Chu, US Secretary of Energy, DOE.

Web 2.0 161
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The Social Cost of Unpaid Tweetup Teams

Bare Feet Studios

As the founder of the Social Media Club Hawaii chapter and a very active social media consultant here in Hawaii, I am often invited to attend events and receive services for free in exchange for social media buzz – aka tweeting, facebooking, photographing, and videoing about my experiences.

Cost 91
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Everything You Need to Know to Run a Successful SMS Marketing Campaign

Convince & Convert

When asked why, Tom Daily, the Director of Mobile, Search and Global Connections replied,“It is important to invest your energy into things you know work, and we know that SMS works and is a thing to focus on.” Build An Ark Just like your 8 steps to a social media strategy , no one person can manage the entire SMS strategy.

SMS 166
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Finding Social Media Professionals

Bare Feet Studios

The social web creates a LOT of noise – it’s one of the things that keeps people from participating in it. On the contrary, finding the signals within the noise is not easy, not obvious, and when it comes to businesses developing social media campaigns, I do support the likes of, “Don’t try this yourself.

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A Deeper Look at the Twitter Metrics You Should Be Tracking

Sprout Social

Businesses focus a lot energy on creating content that not only builds a Twitter audience, but also drives engagement with customers. Every social media platform has its own lexicon when it comes to naming features and taking action, and Twitter is no different. And why not? You Can’t Measure What You Don’t Understand.

Metrics 40
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The Entirely Contextual, Peer-to-Peer, Self-Aware Future of Technology

Stay N' Alive

” Following that came social media, mobile, and the appearance of all your friends and family, as well as personal information into that web experience. Internet will be an entire mesh, with everyone containing wireless antennas that communicate with each other openly, no centralized ISP necessary. So what’s next?