Techipedia: Tamar Weinberg

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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

3dcart Software Forums : As one of the leading shopping cart software platforms on the market, 3dcart prides itself on customer support. Autodesk WikiHelp : Another software behemoth, Autodesk’s engineering niche introduces a decidedly heavier technical element than previous examples.

Cost 135
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How More Calls and Conversations Will Provide You with Strategic Business Intelligence

Techipedia: Tamar Weinberg

It’s easy with the call tracking data that you’ll capture on every incoming call, if you have a sophisticated call tracking software solution in place. Monitor your advertising campaigns based on actual response rates. So, ask yourself these questions: Do I know how each incoming lead found my company?

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The Productive Online Business Toolbox: My Must-Have Tools

Techipedia: Tamar Weinberg

Gmail is free, but the storage space will cost more money.). RTM is free, but extra functionality such as mobile access costs $25/year.). no matter where I am, just as long as I have the software installed locally. Free for video/IM, but phone plans cost money. 30/domain one time cost.). Remember the Milk.

Products 236
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The Audacity of Free: The Products and Services Edition

Techipedia: Tamar Weinberg

Somehow, individuals forget along the way that costs accrue when considering the venue, food, exhibit hall, and the staff required on hand to run the event smoothly. Free is beautiful, and costs are part of life.&# At the end of the day, contrary to seemingly popular belief, the hosts aren’t the only ones pocketing the money.

Products 267
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How Do You Socialize an Already Social Brand?

Techipedia: Tamar Weinberg

Social media brings customer service to a higher level, and in fact, it also reduces costs. If someone is offering advice about the software product you created, thank him for his feedback, and if practical, escalate it to the teams who can make it happen. Customer service is the new marketing. Take initiative to set things right.

Airlines 196
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10 Community Manager Responsibilities that Don't Involve Twitter.

Techipedia: Tamar Weinberg

This includes everything from acquiring permits, to negotiating with shippers, to figuring costs out with any non-for-profit you may be working with. Also, a Community Manager might need to deal with the day-to-day sales process for a customer they’ve brought in. Disaster management (servers go down, critical bug found, etc.)

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Fifteen Years of Online Social Interactions

Techipedia: Tamar Weinberg

I was 12 at the time, it was 1993, and AOL cost $5.95/hour Whereas everything used to cost money (my highest AOL bill was $267.48 Whereas everything used to cost money (my highest AOL bill was $267.48 The cost: over $4k for a 386SX/25mhz with 170MB of hard drive space, 2MB RAM, a 2400 baud modem, and a 13″ monitor.

MySpace 101