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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

Cost 135
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5 Things I’ve Learned from Running BizSugar

Techipedia: Tamar Weinberg

BizSugar is built on Pligg, an open source content management system. Work on Building a Community. A community does not build itself. Many entrepreneurs and companies will launch a community site only to be disappointed six months later when nothing much is happening on it—when it’s a ghost town.

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How To Organize A Brand Hackathon (And Why) – Interview With Betabrand’s Chris Lindland

The Realtime Report

The company used its customer newsletter and social media to promote the event. “Betabrand is perfect because we have such an open, experimental approach to branding,” says Lindland. ”Compensation: pants.” ” A total of 20 hackers showed up. The mission?

Brands 192
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Introducing Users to the Concept of Meeting Workspaces in MOSS 2007 | NetworkWorld.com Community

Buzz Marketing for Technology

Newsletters. 20 great Windows open source projects. LAN / WAN Management. Network Applications. Network Infrastructure and Data Center Gear. Site Resources. Clear Choice Tests. This Week in Print. White Papers. Executive Guides. Special Reports. Partner Sites. Wide-Area Data Svcs. On Demand Security. Networking Solutions.

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How To Create A Know-It-All Company - CIO.com - Business Technology Leadership

Buzz Marketing for Technology

Newsletters |. Open Source. NEWSLETTERS. More Newsletters. Before creating an online community of practice (COP), Michael Behounek, KM director for $1.25 Behounek once created a community to devise performance enhancements for a particular 2,000-horsepower pump used in the companys oil refineries.

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Preventing Social Media Spam

The Marketing Blog

The Problem Email spam : They continue to send you bulk promotional emails, although you never opted-in for their newsletter. By-and-large this is applicable to Twitter baring the first couple of points. On the name of customization, they start the email with your name prefix and believe they are not spamming your email box.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

For instance, open source software and the Freemium model are allowing for a more organic, bottom-up adoption of many applications and technologies. Alternatively, an organization may use the open source LAMP stack and OpenOffice and save a great deal on software licenses. Enterprise 1.0 was very much top-down.