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Steven M Smith - The Satir Change Model

Buzz Marketing for Technology

AYE Conference. My Blogroll. The impact on group performance of a well assimilated change during the five stages of the Satir Change Model. The group is at a familiar place. For instance, the chief of an engineering group has an explicit rule—all projects must be completed on schedule. Contact Me. My Articles.

Patterns 279
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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

Here are some random thoughts from a collection of these experiences and feedback from conference speeches: 1) Features are NOT user experiences: Warning…if you ask someone about desired user experience and they say wiki or forum, you have work to do. © 2008 Community Group Therapy. Lots of diverse versions of this.

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Back by popular demand: The Basics of Social Media ROI (via The.

Saying It Social

Though the presentation has morphed a bit since this version made its debut at the first Social Fresh conference a scant 11 months ago, this original version still manages to pretty clearly explain the basics of a) defining what R.O.I. Return on Investment) is, and b) applying that basic knowledge to Social Media endeavors.

ROI 128
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10 Reasons Market Research is Critical to Social Media

Adam Cohen

It happens in all industries, but lately I’ve seen retail companies keep their “Consumer Insight&# group focused on traditional insight like mall traffic patterns and planograms. Knowing Customer Behaviors What internal group knows more about your customer’s behaviors and acts? It is solely my opinion.

Research 265
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Simply The Best

Waxing UnLyrical

That you are not an island ruling the world but, rather, one in an archipelago of quite delightful islands… that a certain group of people have visited, and been charmed by. That while someone might consider you “better&# than someone else, the opposite could just as well hold true, if another person were asked. Read All About It!

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KM Edge: Where the best in Knowledge Management come together

Buzz Marketing for Technology

In the current issue of Inside Knowledge magazine, editor Jerry Ash raises the same question that Chris Hearne brought up in this blog a few days ago : If virtual is so great, how come conferences are booming? Our new KM Edge groups on LinkedIn and Facebook. Dale Arseneault commented on KM Conference Pictures : Jim Lee.

Web 2.0 150
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Kpop Lessons: Handling Defamation Through Public Relations

Waxing UnLyrical

In August, fans of G-Dragon – a member of Korean hip hop group, Big Bang – fund-raised over $18,000 for Seoul University Children’s Hospital, in honor of his birthday. Image: twchoi11 via Flickr , Creative Commons Though I wouldn’t consider myself as devoted as some fan clubs. Read All About It!