Airlines Marketing Social Networking Virtual World 
Laurel Papworth
APRIL 26, 2011
Many social media guidelines have a one-size-fits-all approach when it comes to addressing negative criticism in social networks, but assessing the situation and the potential positive vs negative outcomes of responses is a skill that comes from experience. PS: Your marketing intern may not have that skill!
Laurel Papworth
NOVEMBER 22, 2009
We look at Freemium revenue in social networks and online communities including asking that: if freemium is the business model of giving it all (or most) of the services away for free , how can you then charge for it? And what is free stuff anyway – marketing? Monetizing social networks. advertising?
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