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8 ways to deal with negative comments in online communities

Laurel Papworth

APRIL 26, 2011

Many social media guidelines have a one-size-fits-all approach when it comes to addressing negative criticism in social networks, but assessing the situation and the potential positive vs negative outcomes of responses is a skill that comes from experience. PS: Your marketing intern may not have that skill! Ignore them?

Communities

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Freemium Revenues: Social Media Business Podcast

Laurel Papworth

NOVEMBER 22, 2009

We look at Freemium revenue in social networks and online communities including asking that: if freemium is the business model of giving it all (or most) of the services away for free , how can you then charge for it? And what is free stuff anyway – marketing? Freemium Revenues: Social Media Business Ep.004

Social Media

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Social Media Informer

8 ways to deal with negative comments in online communities

Freemium Revenues: Social Media Business Podcast

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