How to Cut Costs with Your Own Support Community
Techipedia: Tamar Weinberg
JUNE 19, 2012
Launched in 2009, Symantec Connect boasts 270,000+ community members, 95 percent of whom create content, taking the burden of customer support off of the company. Strong communities require the right touch. Community building isn’t easy. Your first step is implementing the right tools to facilitate communication.
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