Jeff Esposito

JULY 23, 2012

Customer support people tend to like a controlled situation: A 1:1 interaction where policies and scripts can be followed and a bad experience has a short shelf-life. Another group that can fall into the ostrich trap are support pros. Answering in real time? Who would want to do that?

Social Media 47

Social Media Policies Authentication Team 47

Jeff Esposito

FEBRUARY 2, 2012

In this post from Valeria Maltoni, she sheds some light on Google’s new privacy policy and how it will make trusted recommendations out of the data we share with Google. Changes to the Way Customers Buy – raise your hand if you use recommendations to make a purchase. I know I do and am sure 80% of you reading this blog do as well.

Buy 31

Buy Data Tumblr Policies 31

Jeff Esposito

JANUARY 5, 2012

Best Buy Manager Dismisses Best Buy Twitter Customer Service, Says “It Could Be Anybody” – this is a perfect example of how companies should make sure their policies in a public and social space (especially if you advertise one on TV) to the yeoman employees. While I would love to say I feel bad for Best Buy, I do not.

Library 30

Library News Social CRM Policies 30

Jeff Esposito

JUNE 2, 2015

Sure Twitter is late to the party, but at the same time they have made some advancements that Facebook can’t get to due to their privacy policy. While it would be easy to jump into the fray and replace Facebook for Simpsons in the old “ Simpsons did it ” meme, I won’t. or to see who on their network is truly engaged with them.

Twitter 20

Twitter Meme Social Media Management Comparison 20

Jeff Esposito

JUNE 2, 2015

Sure Twitter is late to the party, but at the same time they have made some advancements that Facebook can’t get to due to their privacy policy. While it would be easy to jump into the fray and replace Facebook for Simpsons in the old “ Simpsons did it ” meme, I won’t. or to see who on their network is truly engaged with them.

Twitter 20

Twitter Meme Social Media Management Comparison 20

Jeff Esposito

AUGUST 22, 2011

Still, most reputable publications now have gift policies, or at the very least the writer needs to declare if they were setup on a media tour, or a given something free to review. If a reporter fudges something to make a company look good, and help out a PR buddy, they will be called out for it.

Press Release 48

Press Release Journal Flickr Report 48

Jeff Esposito

JULY 28, 2010

[link] Keith Trivitt Jeff – Good thoughts all around on how companies should and most definitely should not handle potential crisis situations (or in this case, more of just negligence) in the digital age.

Price 51

Price Issues Comments Company 51

Jeff Esposito

JANUARY 28, 2011

Some pols say Twitter ban for the birds – I find this new policy from the Massachusetts state government to be awful and antiquated. Well not much more to say than have a great weekend and enjoy this week’s edition of Five for Friday (let me know what articles I missed in the comments).

Class 21

Class Notification Policies Survey 21

Jeff Esposito

AUGUST 16, 2010

Also, if Target has corporate policies that are friendly to the gay couples, such as allowing employees to get health insurance coverage for their partners, highlight such polices. If favorable policies don’t exist, note what is being done to incorporate them into company policy. Tell the public why the candidate was backed.

Issues 34

Issues Policies Reputation Insurance 34

Jeff Esposito

AUGUST 11, 2011

When commenting on this post, please remember that it is strictly a commentary on President Obama’s social media activity, not a critique or analysis of his policies. Or would you have done something different? If any company had looked to reengage a fan base and lost ~40,000 followers, what would you say? So please keep that in mind.

Social Media 42

Social Media Web 2.0 Case Study Policies 42