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Content Moderation in 2023: Tips, Tools, and FAQs

Hootsuite

On larger teams, they might have help in the form of other marketing members or members of the customer service team. Source: Hootsuite Social Trends 2023 Either way, the content moderator makes sure incoming DMs and public queries or complaints are handled. Content moderation FAQs What does a content moderator do?

FAQ 121
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10 Steps to Build Your Social Customer Care Strategy

Social Media Strategies Summit

For instance, HootSuite has a dedicated Twitter account, @Hootsuite_Help , which deals with customer queries about its social media management platform: Thank you for contacting us via our Social Networks! Build a Hub of Answers to FAQs There are likely a handful of questions your customer support team must repeatedly deal with.

Strategy 130
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Hootsuite Hacks: 19 Tricks and Features You Probably Didn’t Know About

Hootsuite

For this article we quizzed the Hootsuite customer success team—people who spend their days deep in the gears of everyone’s favourite dashboard—about what little-known, under-appreciated features they pass on to social media managers day in and day out. Source free photos & crop them to social network dimensions.

HootSuite 140
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Social Listening vs. Social Monitoring: How To Use Both in 2024

Hootsuite

Social monitoring requires using specialized tools to gather qualitative and quantitative data. This data can then inform marketing. For example, as the Social Media Manager for the Vancouver Canucks, I used Hootsuite Streams daily. The most powerful feature of social monitoring tools is filters.

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What Is Social Media Marketing? [Complete 2023 Guide]

Hootsuite

billion people are active social media users. Social media marketing provides a unique opportunity to connect with this massive audience on the platforms where they already spend their time. But what exactly does social media marketing entail? How do you “do” social media marketing, and how do you get started?

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What Is an Everything App? Complete Guide to Super Apps

Hootsuite

These apps include tons of popular features and are essential in the daily lives of millions of users worldwide. While they’ve all grown to include various other features, messaging is at the heart of these super apps. Social media and microblogging What would an everything app be without a social media component?

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2023 Social Media Benchmarks + How to Use Them in Marketing

Hootsuite

A social media benchmark is an average result that serves as a standard by which other businesses in the same industry or category can be measured or judged. The benchmark is essentially the norm for social media marketing success. Social media benchmarks are important because they provide context for your social media KPIs.