Socialmedia.biz

JULY 23, 2017

Over the years LinkedIn has released several useful features and tools that have helped distinguish the platform as the go-to social network for business. While the other popular social networks only seem to be copying each other ’s latest top functionalities, LinkedIn stands apart in this regard. Image source: [link].

LinkedIn 60

LinkedIn Analytics Metrics Feed 60

Hootsuite

OCTOBER 28, 2019

How to track it: STEP 1 : Measure every mention your brand receives—direct and indirect—across your social networks. one to 10) or sentimentally (e.g., CSAT has become a nearly ubiquitous way to understand how customers feel about your brand, mainly because it’s clear, concise, and easy to administer, especially on social media.

Metrics 112

Metrics Social Media CPM CPC 112

Hootsuite

JULY 13, 2022

Customer experience management involves surveying, analyzing, and improving customer interactions with your brand. CES = (Number of customers who select 4-5 / number of survey responses) * 100. These surveys highlight areas pain points in the customer journey. You could try a CES survey to gather results.

Tips 109

Tips HootSuite Survey Template 109

Hootsuite

AUGUST 24, 2021

So a CSAT score is a customer service metric that reflects customer sentiment, experience and contentment with your brand. Collect feedback via surveys and social media, stay on top of the metrics and try to identify room for improvements. Turning a sentiment into a number involves creating a simple — and non-time consuming!

SMS 110

SMS Survey HootSuite Sentiment 110

Hootsuite

JULY 17, 2023

Once you’ve got your finger firmly on the pulse, you can measure, manage, and optimize brand sentiment — helping the world see you for the trustworthy, authentic business that you are. Bonus: Mentionlytics’ advanced Sentiment Analysis feature detects the emotion of every mention, in any language. Trusted brands are successful brands.

Reputation 72

Reputation Tools HootSuite Sentiment 72

Hootsuite

MAY 15, 2023

Book a Demo 8 benefits of using a unified social inbox A unified social media inbox helps you manage social media with less stress and improves your brand reputation by makig it easier for customers to interact with your brand online — but that’s not all it can do for your team. Free demo 2.

HootSuite 91

HootSuite Survey Team Report 91

Hootsuite

SEPTEMBER 29, 2020

Make sure to consider all your social audiences in your objectives. It’s no surprise that the Altimeter survey found customers and a brand’s community to be the main audiences for social media. You need to understand your full investment in social media to determine whether you’re getting a good return. Request a Demo.

ROI 145

ROI Social Media Tools HootSuite 145

Convince & Convert

APRIL 27, 2012

It’s from a major national random representative survey of Americans 12 plus. This is our 20th such survey, and we’ve been tracking a lot of these things for six years now. There are a lot, especially younger demos have lots and lots of Facebook friends. We’ve been teasing little bits of data from it.

Insurance 115

Insurance Journal Research Hashtag 115

Sprout Social

MARCH 27, 2023

“Edutainment” content—social posts that entertain and educate—is perfect for this journey stage. Share user-generated content (UGC) About 39% of consumers want brands to post real customer demos or testimonials, according to 2022 Index data. Then you can create tailored social media campaign strategies that address specific challenges.

Campaign 127

Campaign Social Media UGC Metrics 127