Dave Fleet

article thumbnail

Want to get better at social media? Ask “Why?”

Dave Fleet

Social media is still a shiny object to many people – companies still come at it with a focus on the shiny object rather than on what they really need. A: Because we’re a customer-focused company and we want to get closer to our customers. ” We’re operating in a field which is still full of kumbaya and hugging.

article thumbnail

Privacy Is About Control, Not Anonymity

Dave Fleet

You don’t want the credit card company to track where you’re staying and whether you’re buying flowers for someone you’re not even married to–and then send you a free coupon for STD testing…&#. I don’t care if my credit card company, Amazon, Google or Facebook have my information.

Privacy 374
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

(Social Media) Strategy: Lessons from the Trenches

Dave Fleet

Despite the collective efforts of many of us in the industry, we continue to encounter occasional briefs that call for increased follower numbers as an objective, or ask for increased awareness when really the client’s problem is in a different part of the sales/buying process. Ground everything in your objectives.

Strategy 195
article thumbnail

(Social Media) Strategy: Lessons from the Trenches

Dave Fleet

Despite the collective efforts of many of us in the industry, we continue to encounter occasional briefs that call for increased follower numbers as an objective, or ask for increased awareness when really the client’s problem is in a different part of the sales/buying process. Ground everything in your objectives.

Strategy 195
article thumbnail

Using Social Media to Protect Your Reputation

Dave Fleet

Rather than a typical interview format, Andrew and Robert threw me into a scenario: A Canadian-based financial services company has launched a campaign that renews one of its seasonal consumer-based investment products (e.g. They then posed seven questions to me: What are the most immediate actions that you would advise the company to take?

article thumbnail

My 2012 Reading Challenge: 36 Books

Dave Fleet

Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy (review coming soon). Brand Turnaround: How Brands Gone Bad Returned to Glory and the 7 Game Changers that Made the Difference (review coming soon). Content Rules ( here’s my review ).

article thumbnail

Do Facebook Fans Really “Like” You?

Dave Fleet

One of those touched on an interesting question: If someone “likes&# your company on Facebook but hasn’t tried your product, what is that worth? If people like something because they already buy and recommend the product more than other people, then Facebook becomes a useful retention mechanism for your business.

Facebook 321