About two months ago, I was reading down my Facebook News Feed to see what my network was involved with that day and I saw that a friend of mine from high school had become a fan of a page called, “ Miracle For Megan Foundation Inc. &# As soon as I saw this I had to check out the page because aside from social networking, social media marketing, etc for business, my other major passion is fundraising, supporting, and raising awareness for special causes and charities – so I was curious as to what this foundation was all about. Everything seemed great in the beginning. MORE >>

TheWayoftheWeb The digital convergence of media, entertainment, marketing and PR front page archives about RSS Click below for the WayoftheWeb bookstore The Blogroll A Shel of Myself Chris Brogan Currybetdotnet Eaon Pritchard Faster Future Gaping Void Howard Owens Jaffe Juice Jonathan MacDonald KDPaine’s PR Measurement Blog Michael Leis – Digital Strategy Nick Burcher Occam’s Razor Web Analytics blog Only Dead Fish Seth Godin Simon Collister – Networked Society Teaching Online Journalism The Herd The Obvious? to 15%. Very few. 'resign'! MORE >>

started out on sites by photo bloggers I met at a photowalk in downtown Phoenix and branched out from there with people in their comments and on their blogrolls. So after a full weekend of removing feeds that hadn’t updated in a year, I began to slowly collect feeds from new bloggers I have connected with since the last time I did a full sweep of my RSS subscriptions. can access my RSS feeds on any computer I am logged into my Google account. And I can access my RSS feeds on my phone via the Google Reader app for Android. In Google Reader, of course. MORE >>

specifically left out Twitter tools for this as I wanted to see what people are using outside of that, and 30% of users did say they use other tools, but many of these were for Twitter: search.twitter.com , Google Reader , Google Buzz , Linked In , Netvibes , Google Blog Search , Facebook , Twitter Lists , Twellow , Listorious , WeFollow , Nearby Tweets , Tweetdeck , Blogrolls and Social Media Library. Other search tools used include Twingly , Twitter Lists , Scoutlabs , Google, Whostalkin , Mobile RSS and Blogrolls. I’m delighted with the results. And now onto the survey. MORE >>

I’ve always advised my clients that its better to have people complain in an open forum where it can be addressed. Because – he’s the truth: for every person who gives you a chance to respond, there are probably 2 more who just complained to their friends and didn’t even tell you why there were unhappy. Ignoring the fact that you HAVE complaints is a  “if a tree falls in the woods and no one is around to hear it.did it really happen?&# customer service philosophy. We’ve often said: look at these complaints as an opportunity! They WANT a resolution. Eureka! MORE >>