Measuring Customer Experience for B2B Marketers
Oktopost
JANUARY 12, 2021
Peter Drucker once said, “ Quality in a service or product is not what you put into it. ” According to research in 2020, customer experience has now overtaken product and price as the key differentiator between brands. CX has become an intrinsic part of the B2B marketing funnel. The people – and the product. .
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