Jeff Esposito

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How many social networks can you handle?

Jeff Esposito

I have really cut back recently and really only participate actively in five social networks, below are the five and my reasons for sticking to them. Twitter – this is my go to site for news, entertainment and catching up with friends and trading random insults. How many networks do you actively participate in?

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Is this Twitter’s Tipping Point?

Jeff Esposito

There is no question that Twitter is my favorite social network. Twitter is not easy and the interface is bulky, new users like my wife, find it clunky, overwhelming and at times dumb. Sure New Twitter and apps like Seesmic Look (remember the sensory overload launch?) What do you think of this?

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A social media focus group in the 99-year old home of the Red Sox

Jeff Esposito

So when I got an invitation from the Boston Red Sox to visit their home offices for a Twitter focus group, I could not have said yes quickly enough. On July 28, I arrived at the discreet offices near Yawkey Way and was shuttled into a conference room with 10 other members of the Sox Twitter community.

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30 Social Media Stats for the C-Suite

Jeff Esposito

42 percent of American internet users over 18 actively use Wikipedia ( Pew ). 40% of corporate Twitter accounts engage in some kind of customer service ( Burson-Marsteller ). 140 Million Tweets are sent each day ( Twitter ). 64 percent of Twitter users are female ( Pew ). percent of males ( AdAge ).

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SXSW 2012 – Social Media’s Maturity Coming Out Party

Jeff Esposito

One hot topic among the folks I met was the new advertising models for Facebook and Twitter. Users need their daily fix, making it a destination site and a place that brands need to be active. In the case of Twitter, its new model isn’t as dynamic as Facebook’s, but is still just as important for brands to keep an eye on.

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Freaky Feeezies, Touching Cold and the Princess Bride

Jeff Esposito

Coca-Cola Designed Its New Can Around A Problem No One Has – Is it me or is the whole cold activated fad past its prime? Perceived ROI of Twitter advertising increasing – an interesting read here from Tom Webster looking at a recent study that shows the perceived ROI effectiveness of Twitter ads to small business owners.

ROI 34
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Without a change in expectations, social CRM is destined to fail

Jeff Esposito

Many of us have had a poor experience with a company and have taken to Twitter or their Facebook page to rant. Without 24-hour support, how can we expect a company to invest the time of an employee managing Twitter or Facebook around the clock if the volume is lower than that of phone support? Therein lays the problem.