Simulations, Customer Journeys, and the Link Between What Could Happen and What Did Happen
Net-Savvy Executive
MAY 28, 2013
With that as a warning of sorts, let''s pull some threads from new methods, old metrics, and emerging science to see what they do together. For the phone companies, DSL service circa 2002 was constrained by geographic footprint, technical limitations, compatibility issues, and customer ability.
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