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Social CRM: Tools That Can Help You Know Your Audience Better

Ignite Social Media

That’s great to have, but when a brand is looking to connect with their customers on a social level, those things aren’t always helpful. In order to connect with customers further, organizations look to Social CRM. Pipl , whose name is just super fun to say, is another vendor that is well versed in the social stalking arena.

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Eight Tips for Scaling Social Customer Support

Dave Fleet

Online customer support is one of the key trends confronting companies as they embrace social business and look to interact with their consumers online. As social support grows in reach and popularity, companies are facing the conundrum of how to successfully scale. Shift from reactive to proactive + reactive.

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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

With 92% of companies now incorporating social media into their marketing efforts, it’s no longer sufficient to just “be there” on social networks. Just 4% of marketers said their companies were “very effective” at measuring social marketing in 2012. Social CRM is still confusing.

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Social Media Horror Story With A Happy Ending

Firebelly

Today’s article is a guest post by Dennis Yu, an international speaker and author on search engine marketing and Facebook marketing. Incidentally, for the brand managers and agencies reading this — if your favorite company took two hours to answer the phone when you called, how would you feel about them? The Oracle Debacle.

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Meltwater Acquires IceRocket

Bill Hartzer

The Meltwater Group , an online media intelligence company, has acquired IceRocket , a social search engine that provides real-time search (among other things). Meltwater delivers online news and social media monitoring, as well as search engine marketing solutions. Details of the acquisition were not disclosed.

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4 Reasons Google Bought Wildfire

Convince & Convert

What better way to reverse engineer Facebook and take the best of it and improve/incorporate it into Google + than to buy a company (Wildfire) that has under-the-hood access and Facebook favored nation status? It’s basically the cold war, with Google as the Soviets; Facebook as the USA; and Twitter as… I guess the British.

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Connection: Social Media’s Special Gift

Techipedia: Tamar Weinberg

This thinking unfortunately minimizes the potential of true and far reaching social media strategy , creating the ability to truly connect with people and build bonds with constituents that can help them evangelize your brand and create passionate advocates. What’s your social media policy? What are your goals of social media?