Convince & Convert

OCTOBER 15, 2015

If a customer is engaging with you because of a problem, question, wrong service, or faulty product, they are probably not feeling much like a beam of sunshine. Confidence in your brand will decrease, as it shows a lack of care and indicates antiquated technology where your CRM is concerned. Properly Sync Social.

Tools 60

Tools Marketing Engagement Education 60

Convince & Convert

JULY 26, 2010

Perhaps the better question is: How can you tell them your story? Unlike your blog, which is on an island, the Pitch is mobile and travels around to all the places you need it to – email, social networks, search engines, etc., He’s a former journalist turned PR guy and straight shooter at New Media Cowboy.

SEO 115

SEO Social Media Consultant Social CRM 115

Convince & Convert

APRIL 28, 2010

Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. Finding Your Influencers As noted in the study, the notion of true 1:1 marketing via social media is a bit of a fallacy. Fifty percent!

Social Media 147

Social Media Strategy Influencer Social CRM 147

Hootsuite

JANUARY 24, 2024

These templates help streamline communication and ensure a consistent and efficient approach to addressing inquiries, comments, reviews, and other forms of engagement on social media. Why are social response templates so handy? Enhance efficiency Templates make managing a high volume of customer inquiries and comments easier.

Template 101

Template Templates Social Media HootSuite 101

Convince & Convert

MAY 25, 2010

I appreciate you taking the time to comment. I appreciate you taking the time to comment. I appreciate you taking the time to comment. I appreciate you taking the time to comment. I appreciate you taking the time to comment. I appreciate you taking the time to comment. link] jaybaer Thanks Brian.

Marketing 123

Marketing Social CRM Conference Social Media 123

Convince & Convert

SEPTEMBER 20, 2010

A comprehensive survey (1,753 respondents) released today by Edison Research, paints a fascinating picture of Twitter and its role in America’s social media ecosystem. I believe Twitter will ultimately be the way that we interact with brands, and will power the social CRM movement.

Social Media 159

Social Media Statistics Strategy Research 159

Convince & Convert

JUNE 24, 2010

I’ve been thinking lately about why I got involved in social media. At the end of the video, you’ll see my question as to whether the king of the infomercial and the king of social media are really the same guy? I’m just working through this tie between infomercials and social media. But, I’m not.

Social Media 121

Social Media Strategy Social CRM MySpace 121

Convince & Convert

APRIL 13, 2010

Tell me in the comments who influenced you and why, and you could win a copy of the uber-classic book “ How to Win Friends and Influence People. Sounds like the playbook for successful brand/customer relationships on the social Web, does it not? Just leave a comment below about who influenced you and why and you could win.

Social Media 112

Social Media Strategy Influencer Education 112

Convince & Convert

JULY 28, 2010

You just have to put on your customer glasses for a while and think through all the questions, confusions, and frustrations they may have at each stage. is a critical question on par with “does this room have bed bugs?&# Have them document EVERY question they receive. This is the strategy of creating a Social FAQ.

Social Media 148

Social Media Strategy Consultant B2B 148

agora pulse

OCTOBER 28, 2020

Customer relationship management (CRM) tool that organizes all comments and messages from a single user in one screen—so you can build on past conversations. You’ll want to know the ROI of your social media marketing efforts. You can have hashtag groups with the right social media management solution.

Social Media Management 105

Social Media Management Tools Social Media Aggregator 105

Convince & Convert

AUGUST 11, 2010

It’s a fair question, as perhaps a more obvious switch – given my occupation – would have been to NYC, Austin, or some such. Fully virtual, fully mobile. It means a lot to me that you took the time to comment, especially on this post. No idea what a Hoosier is. Decided to find out first-hand. Great balance!

Social Media 115

Social Media Strategy Travel Team 115

The Realtime Report

DECEMBER 10, 2012

A new study by CRM analyst Ashley Verrill revealed that many of these tweets go unanswered — over the course of 4 weeks, brands responded to only 14% of the tweets sent. The “Social Customer Service Race” Study. The questions fell into 5 categories: Urgent, or I need help right this second.

Brands 193

Brands Twitter Study Social CRM 193

Convince & Convert

MAY 26, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: Are You Growing Enough Voices Content Lessons Learned From 25 Popular Blog Posts Does Your Facebook Page Have a Pulse? Im Jay Baer.

Social Media 134

Social Media Consultant Video Strategy 134

Convince & Convert

SEPTEMBER 8, 2010

Apparently, once we were given the opportunity to completely screw up our own Web pages, we decided that maybe we were better off if social networks removed some of the sources of our own visual and layout demise. Further, mobile users actually spend more time on Facebook, not less. Facebook rolled out their iPhone app in August, 2007.

MySpace 136

MySpace Facebook Social CRM Consultant 136

Keyhole.co

JULY 9, 2023

It has great content curation and scheduling features, allowing users to post to various social networks. The platform also has a mobile app to manage social media accounts on the go. This can benefit those who require flexibility and remote access to their social media accounts. Most importantly, it is in real-time.

HootSuite 52

HootSuite Social Media Management Social Media Price 52

Convince & Convert

APRIL 8, 2010

For now, I think it’s a highly mobile DVD player, game machine, Kindle, iPod, email appliance, and Web surfing device. I’d love to hear your thoughts if you’ve got an iPad, and I’d be happy to answer any questions you have. Leave them in the comments and we’ll discuss. So, where does it live?

iPad 136

iPad Content iPhone Wireless 136

Convince & Convert

MARCH 16, 2010

Twitter’s role as a conduit for the Zeitgeist is unrivaled, and it has almost single-handedly ushered in the era of real-time search, and social CRM. That got me thinking that perhaps social media types aren’t fully recognizing Twitter’s limitations? Check ( Facebook Lite ). Retweet-style sharing tools? I love Twitter.

Social Media 124

Social Media Strategy Foursquare Social CRM 124

Convince & Convert

SEPTEMBER 21, 2010

Blog Comments (The blog is on WordPress) Disqus This is what I use to manage comments here at Convince & Convert. I’ve seen my average number of comments increase since I moved to Disqus. ChatCatcher This is a nice little tool that finds Tweets about your blog posts, and automatically adds them as comments.

Social Media 167

Social Media Strategy Consultant Tweetdeck 167

Convince & Convert

FEBRUARY 9, 2010

Social media relies on the premise that we’ll believe what people tell us more readily than if we were told the same thing by a nameless, faceless company. Tying Together Social Media and Corporate Social Responsibility Do You “Like&# How I Look In These Jeans? It can be relied on 100% to do what gravity does.

Social Media 119

Social Media Strategy Survey Social CRM 119

Sprout Social

DECEMBER 20, 2022

Social CRM: Generate customer profiles and add relevant information to help your customer support team. Key features: Social Inbox: Manage your messages with the Inbox Assistant, which organizes or labels your items. With this feature, you can create canned responses to address the same questions multiple times.

Social Media 96

Social Media Tools Sentiment Small Business 96

Convince & Convert

APRIL 7, 2010

There are three primary benefits: awareness via virality and social proof; loyalty and rewards; and market research. Recently, I had the good fortune of hosting the weekly #socialmedia chat (Tuesdays 9am Pacific) where social media types congregate on Twitter and answer three questions posed by the host.

Foursquare 150

Foursquare Analysis Consultant Mobile 150

Convince & Convert

AUGUST 25, 2010

August 25th, 2010 |Written By: Jay Baer | View Comments Tweet Today’s post is a collaboration with Clinton Bonner , community connectivity expert, futurist, and blogger at Everything to Everything. A text coupon arrives in your mobile inbox and you are offered $5 off a wine purchase of $20 or more from a local wine purveyor.

Facebook 142

Facebook Yahoo Collaboration Social CRM 142

Convince & Convert

MARCH 2, 2010

My friends at ExactTarget announced a moment ago that they have acquired CoTweet , the leader in enterprise Twitter management, and will be building a social products lab to add tie-ins for Facebook, YouTube, and other elements of the social communication ecosystem. It is Mobile on the radar? link] caitlinmc RT @jaybaer Wow!

CoTweet 116

CoTweet CoTweet Analysis Consultant 116

Convince & Convert

SEPTEMBER 2, 2010

As my co-author Amber Naslund put it once “with social media, my relationships aren’t bound by geography or circumstance.&# The ability to make or consume social media from an array of mobile devices increases the convenience factor (and the pressure on my wi-fi router) immensely. Thanks for the great comment.

Social Media 153

Social Media Strategy Consultant Social CRM 153

Convince & Convert

JUNE 23, 2010

It is uni-directional, as static as a physical newspaper, and it assumes the company seeking quality answers is asking the right questions. Next-generation crowdsourcing always recognizes effort via reward, social status, and incentives that are meaningful to the user. Thanks so much for the comment, truly appreciated!

Crowdsourcing 121

Crowdsourcing Social Media Strategy Construction 121

Webbiquity SMM

AUGUST 16, 2010

Despite the widespread use of the phrase “social media marketing,&# marketing is not the only business use of social media, as John Jantsch reminds us. Here he outlines five ways that sales can use these tools as well, from social CRM to teaching prospects how to solve business issues. Share this on Bebo.

Social Media 200

Social Media Tools Strategy Tips 200

Convince & Convert

JUNE 16, 2010

And exceptional businesses are realizing tangible, meaningful outcomes using social media & mobile marketing. Create Demand, Not Messages Success with “social” marketing is becoming less about creating desire, positive sentiment or aspiration among customers. Find him at jeffmolander.com In this economy need is the new want.

Social Media 119

Social Media Strategy Mobile Consultant 119