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Customer service tiers: What they are and how to create them

Sprout Social

Customer support tiers bring much-needed order to your case management strategy. Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Social customer care rarely lives exclusively with one team.

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How to schedule Tweets and drive better engagement

Sprout Social

In addition to media files, you can also add saved responses to the Asset Library. This helps you save time when you have to quickly respond to FAQs and social mentions. Collaborating using Sprout . Sprout’s Asset Library also makes collaboration with coworkers and teammates more seamless.

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How to recruit more talent for your social video content

Sprout Social

When I was a social media manager, I was asked the question many of us know oh-so well: “Do you want to be the face of our social channels?” There’s a new pressure on social media teams to not only make more videos, but to also star in them. Some social practitioners are all about it.

Video 90
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Hootsuite Hacks: 19 Tricks and Features You Probably Didn’t Know About

Hootsuite

For this article we quizzed the Hootsuite customer success team—people who spend their days deep in the gears of everyone’s favourite dashboard—about what little-known, under-appreciated features they pass on to social media managers day in and day out. Collaborate on drafts before posting them.

HootSuite 140
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Enterprise Social Media Management: 10 Tools and Tips You Need to Know

Hootsuite

Here, we share some essential tips and resources for effective enterprise social media management. 4 Essential enterprise social media management tips. In large companies, day-to-day social media management can feel a long way from conversations that happen in the boardroom. Get Started.

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8 Best AI Copywriting Tools (Beyond Chat GPT)

Hootsuite

Marketers and social media managers AI copywriters can’t create your marketing strategy from scratch, but they can: Suggest KPIs to track, hashtag ideas, and more. List social media goals for your next campaign. AI copywriting FAQs What is an AI copywriter? You are a human. AI is a tool. Use it and evolve.

Tools 136
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How to Build an Instagram Sales Funnel in 8 Steps

Hootsuite

You could have your social media manager speaking to your audience daily, or keep your Stories anonymous by featuring premade content, or sharing videos from your customers (with permission, of course). People want to see why your business does what it does, who your employees are, how you make what you make, and so on.

Instagram 119