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Create a Customer Experience Strategy [FREE TEMPLATE]

Hootsuite

Feel free to save this article and use it as a template for your next customer experience strategy. Bonus: Get our free, fully customizable Customer Experience Strategy Template that will help you understand your customers and reach your business goals. Structure this like a traditional SWOT analysis. Why you should have one.

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The role of AI in creating a more human customer experience

Sprout Social

AI customer experience is the use of AI technologies like natural language processing (NLP), text analysis and sentiment analysis to delight customers wherever and however they interact with your brand. These named entities could be people, businesses, currencies or locations and are necessary for competitive analysis.

Sentiment 101
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What is a customer journey map and how to make your own [examples included]

Sprout Social

Tools like Sprout Social use AI-driven sentiment analysis to dig into social listening data to give you insights on what people think about your brand. But if you haven’t, then our buyer persona template or Xtensio’s will be useful. And, you can assign predicted emotions or sentiments to different stages of the journey.

Examples 100
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12 Best Social Media Automation Tools For The AI Age (2023)

Keyhole.co

You can run competitor analysis, measure standard and unique KPIs, and assess your position in the industry all in one platform. Here, you get instant access to brand mentions across social, news, blogs, videos, etc. Moreover, it also offers brand tracking tools to help you monitor competitor performance.

Tools 52
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Make the most of your Sprout trial

Sprout Social

As this report starts populating data, you can kick off your competitive analysis by reviewing your competitors’ audience growth, engagements and even Top Posts to see what post types are working best in your industry. How to Perform a Social Media Audit (Free Template Included). Download the Sprout Social mobile app.

Team 81
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How to Create a Social Media Report (Includes a Free Template)

Hootsuite

Bonus: Get a free social media report template to easily and effectively present your social media performance to key stakeholders. It can be anything from a bare-bones listing of numbers in a spreadsheet to a spiffy slide presentation packed with analysis. Social sentiment. Social media report template. Introduction.

Template 145
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Creating Great-Performing Social Media Content - Tips for Share-Friendly Posts

The Social Media Hat

Are mobile-friendly. They do a length analysis (they say 55 characters is optimum length) and a word count (they say less than 10 words is best), and they'll list your keywords and assign a sentiment of positive, negative or neutral. They said the headline had a positive sentiment.