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A Day I’ll Always Remember

Convince & Convert

As the subtitle indicates, the book presents 7 shifts that businesses need to make to capitalize on the speed and fluidity of an era when every customer is a potential reporter and every employee is a potential marketer. It’s co-sponsored by Radian6 (Amber’s employer), and ExactTarget (my long-time client). Feb 10 Phoenix.

Radian6 134
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11 Steps to Developing a Digital Crisis Communications Plan

Justin Levy

If we’re able to mitigate or solve the issue then it doesn’t grow into a case-study level crisis. Using bits from the Radian6 playbook and my own experiences, I have boiled it down into 11 steps to developing a digital crisis communications plan. International Teams. Customer Service. Agency Support.

Radian6 254
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11 Steps to Developing a Digital Crisis Communications Plan

Justin Levy

If we’re able to mitigate or solve the issue then it doesn’t grow into a case-study level crisis. Using bits from the Radian6 playbook and my own experiences, I have boiled it down into 11 steps to developing a digital crisis communications plan. International Teams. Customer Service. Agency Support.

Radian6 145
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11 Steps to Developing a Digital Crisis Communications Plan

Justin Levy

If we’re able to mitigate or solve the issue then it doesn’t grow into a case-study level crisis. Using bits from the Radian6 playbook and my own experiences, I have boiled it down into 11 steps to developing a digital crisis communications plan. International Teams. Customer Service. Agency Support.

Radian6 124
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The Specialization of Social Media Analysis

Net-Savvy Executive

I settled on social media analysis as an existing term that could stretch to fit the tools and services then on the market. Today, we have tools and case studies, and more companies are prepared to notice and respond when someone mentions them. Since then, I've also argued for an expansive interpration of the listening metaphor.

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11 Steps to Developing a Digital Crisis Communications Plan

Justin Levy

If we’re able to mitigate or solve the issue then it doesn’t grow into a case-study level crisis. Using bits from the Radian6 playbook and my own experiences, I have boiled it down into 11 steps to developing a digital crisis communications plan. International Teams. Customer Service. Agency Support.

Radian6 100
article thumbnail

11 Steps to Developing a Digital Crisis Communications Plan

Justin Levy

If we’re able to mitigate or solve the issue then it doesn’t grow into a case-study level crisis. Using bits from the Radian6 playbook and my own experiences, I have boiled it down into 11 steps to developing a digital crisis communications plan. International Teams. Customer Service. Agency Support.

Radian6 100