Your Guide to the Crowdsourced Workforce - ReadWriteWeb
Buzz Marketing for Technology
JUNE 27, 2008
The official definition of crowdsourcing from Jeff Howe, is "the act of a company or institution taking a function once performed by employees and outsourcing it to an undefined (and generally large) network of people in the form of an open call." Customer Support. Think of it as Yahoo! Answers for tech support.
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