article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

They can also severely impact your reputation. In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. Brand protection How you handle complaints directly affects your brand’s reputation. Getting complaints about your business never feels great.

article thumbnail

What Is Digital PR & How Does It Improve SEO?

The Realtime Report

Digital PR comprises of the following activities: Backlinks for your website or content should come from high-quality sites and publications. In comparison to Outbound and Inbound, Content Marketing refers to all of the digital PR methods — as well as content production such as blog posts, website copy, and knowledge bases.

SEO 185
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Eight Tips for Scaling Social Customer Support

Dave Fleet

These resources could be blog posts, knowledge base articles, videos, graphics, whatever (more on that later in this post) — just make sure they’re in the language of your customers, not in business jargon, and that people can link directly to them. Help customers to help customers. Build an army of advocates.

Tips 353
article thumbnail

How I Got My Job As Director Of Social Media – Step 1: Build Experience Then Blog, Tweet, Collaborate!

SocMed Sean

I spent the first 10 years of my career building organizational intranets that focused on helping employees share their job knowledge with each other. Tools like knowledge bases, content management systems, enterprise search, blogs and wikis all played critical roles in the development of these systems.

article thumbnail

Types of AI as a service: 7 Problems They Solve

BeingOptimist

These, give consumers with immediate automatic responses drawn from a knowledge base based on frequently asked queries and difficulties previously faced by users. When you are not active, you may lose valuable information that might help you enhance the experience you deliver to your clients and prospects.

Types 52
article thumbnail

20 Important TikTok Stats Marketers Need to Know in 2020

Hootsuite

With 800 million monthly active users, TikTok is making headway on Instagram, WeChat, Facebook Messenger, Facebook, and Whatsapp. TikTok clocks 400 million daily active users in China. China accounts for more than 90% of daily active users on the app. Outside China, there are 41 million daily active users.

Marketing 145
article thumbnail

Why User Engagement is The New SEO

Oktopost

Also, giving it away for free doesn’t mean you can’t leverage it for a conversion activity once in a while. Video has a well-deserved reputation as one of the most dependable forms of content for marketing. It can be made interactive, and it can fit into the knowledge base of content that you use as lead magnets. .

SEO 62