Remove 2008 Remove Features Remove Platform Remove Social CRM
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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

Raj Kadam is CEO of Viralheat , a social media listening platform (disclosure: I am a paid customer of Viralheat). Why is it that people who use social media platforms more often should get better service? Most recently it was Pepsi's Refresh Project, which GOOD featured in a special insert. Customer service?

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Australia Sharepoint Conference June 16/17 2010

Laurel Papworth

Many many students of mine over the years have mentioned Sharepoint as their internal, enterprise based intranet service with collaboration features. One woman swears that you can’t collaboratively edit documents, and that that feature has been turned off. WotNews 2008: Our most important stories (1). Related posts.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

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Moving From Back Pats to Business, Social CRM Is For Real

Convince & Convert

But in almost every case, the evidence that social media “works” is based on aggregate, anonymous data. Instead, the software titans bought the ability to combine social behavior with their existing database and CRM suites to create a true end-to-end social CRM solution. The New Social CRM Big Three.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

They really need to sort this process out or they are going to end up losing developers to other platforms, which make it a lot easier to get an application approved and have more transparent processes,” explains Roland Hutchinson of Geeky Gadgets. It’s difficult to get apps through, and then any updates and fixes take another 3 weeks.

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Integrating Email and Social Media with Flowtown | Email Marketing.

Convince & Convert

. “We want to be the mint.com of social marketing,&# says Ethan Bloch , co-founder of the San Francisco based company. “We want to give SMB a complete tool to allow them to move the needle on the 20% of social media that matters.&# You still need to know how you are going to use these platforms. Just a thought.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Compendium is a uniquely powerful blogging platform because it creates separate, “compended&# blogs for each keyword. Tougher to do in some CPG categories where history and tradition is rooted in feature/benefit selling. Social Media in a silo can be a business driver, as can eMail. Awesome post!!