article thumbnail

How Social Media and Smartphones Breed a Petri Dish of Negativity

Convince & Convert

It’s happening at McDonald’s, too, despite their major commitment to real-time customer service via social media (listen to the Social Pros interview with their social media head Rick Wion for details). Jay is the founder of [link] and host of the Social Pros podcast.

article thumbnail

Link Love Monthly: Best of March 2011

SocialFish

The State and Future of the Social Media Management System Space (Jeremiah Owyang). 29 social networks that have at least one million visitors per day (Royal Pingdom). Social Media – It’s Not Just for White Folks (Danny Brown). As Journalism Weakens, the Fifth Estate Strengthens (Geoff Livingston). Tech/Analysis.

Sysomos 162
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Australia Sharepoint Conference June 16/17 2010

Laurel Papworth

This session will demonstrate how to build an Analytics solution with SharePoint 2010, Microsoft Dynamics CRM and Microsoft BI to offer a unique platform that delivers: - Improved decision making with the enhanced insight from powerful analytic tools. - Australia: Social Media Freelance Journalism (37). Related posts.

article thumbnail

We Know Faster, But Do We Know More?

Convince & Convert

But there is a corresponding wane of investigative journalism (and even reporting) that has accompanied the extinction of the news cycle. What was once a series of lakes has become a river. Allegedly, we’re better informed, and certainly we get information more quickly. We know faster, but do we know more?

Patterns 119
article thumbnail

Is Your Social Strategy Proactive or Reactive | Social Media.

Convince & Convert

– [link] (via @jaybaer) (via @IT4GenY) [link] Annette Montalvo via @jaybaer Is Your Social Strategy Proactive or Reactive? – [link] #journalism #jour140 [link] Annette Montalvo @daveprine read this: Is Your Social Strategy Proactive or Reactive? – [link] (via @jaybaer) randyx123 I like your post Jay.

article thumbnail

Why Customer Experience is the Ultimate Marketing Tool

Convince & Convert

Americans spend an average of 37 minutes daily on social media, which is more time spent than on any other internet activity, including email, according to the Wall Street Journal.

Tools 60
article thumbnail

Is Social Conversation a Myth?

Convince & Convert

Research published in the Journal of Computer-Mediated Communication shows that online polylogues (multiple people talking with each other simultaneously) is better than a monologue (speaker presentation) or dialogue (turn-taking interactions). I’m going to get a little education geeky and jargon filled. I’ve tried to simplify it.