article thumbnail

9 Chatbot builders to enhance your customer support

Sprout Social

The technology has come a long way from being simply rules-based to offering features like artificial intelligence (AI) enabled automation and personalized interaction. This article will dive into all the details about chatbot builders and explore their features. Table of contents: What is a chatbot builder?

Hubspot 101
article thumbnail

7 Tips to Leverage the Power of SMS Marketing

Convince & Convert

Not all SMS marketing campaigns are created equal. There are some companies who fully integrate SMS marketing into their business strategy and others who see it as a side project. If you’re already on board with SMS marketing, here are some tips and suggestions on how to maximize your success. Create an SMS Marketing Team.

SMS 60
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 15 Best Shopify Apps to Help Grow Your Ecommerce Store

Hootsuite

Key features: Easily create automated responses to customer FAQs around order tracking, returns, product availability, and store hours. Key features: Make it easy for customers to complete their orders across devices. Key features: Reduce frustration, support costs, and claims resolution time. Get a free 14-day Heyday trial.

FAQ 97
article thumbnail

This Digital Agency Saves Hours Each Week Using Agorapulse

agora pulse

Social Media Solutions (SMS) is a Qatari digital communication agency that builds and manages reputations for nonprofit, retail, healthcare and retail clients. El-Harthy has also found the cross-channel publishing features on Agorapulse to be invaluable.

SMS 60
article thumbnail

The Newest Black Friday + Cyber Monday Ideas for Your Social Media Marketing

Buffer Social

The biggest retail dates of the year are just around the corner. According to the National Retail Federation, the average shopper is planning to spend $1,047 this holiday season, which is a four percent increase from last year. . Outdoor apparel retailer REI has taken a rather unique approach to its Black Friday marketing.

article thumbnail

The 12 Best Chatbot Examples for Businesses

Hootsuite

Bestseller is the best retail chatbot example for customer service in bulk. Chatbots can connect with customers through multiple channels, such as Facebook Messenger, SMS, and live chat. The Dufresne Group, a premier Canadian home furnishing retailer, didn’t want to miss out on the sales opportunity. Source: GetJenny.

article thumbnail

ICYMI – Layout, Periscope and Facebook F8 Conference

Danny WhatMough

Facebook announced a whole host of updates at F8, the key being… Apps for Facebook Messenger – third parties will now be able to produce apps for Facebook Messenger that will bring new features and functionality to the platform. Spherical Videos – immersive 360 degree videos that you can interact with in the Facebook newsfeed.