Remove Analysis Remove FAQ Remove Metrics Remove Social Networking
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Social Media Intelligence: What It Is & Why You Need It

Hootsuite

All of this information can then be used to inform campaigns, create more effective content, and increase the ROI of your social media efforts. 4 main components of social media intelligence Social media intelligence is composed of four main components: monitoring, collecting, analyzing, and taking action. New to data analysis?

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How to create a complaint management system to protect your brand reputation

Sprout Social

Here are some common metrics you can track: Customer satisfaction (CSAT) score: Maintain a high CSAT score to gauge customer satisfaction with the complaint resolution process. Leverage AI AI techniques like sentiment analysis give you a quick, data-informed pulse check on how your audience feels about your brand.

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Create a Customer Experience Strategy [FREE TEMPLATE]

Hootsuite

Structure this like a traditional SWOT analysis. Use Hootsuite Streams to track them across every social network. Do your research (AKA a competitive analysis). Make sure you evaluate their FAQ page and whether or not they use quality chatbots. Consider common customer experience metrics like: Net Promoter Score.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Advanced social media analytics and ROI calculations often require tying together disparate systems, and looking for causation (or at least correlation) between social media success and business outcome. Or, you could just use Swix, the super slick new social media scoreboard that just works.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Or “Throw ‘stuff’ up on the wall and see what sticks,&# versus strategy and planning and metrics analysis. Social rounds it out, helps to expand reach. link] Lauren Faith Great post that can be summarized as the old comparison of shotgun approaches and rifle approaches.

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2023 Social Media Benchmarks + How to Use Them in Marketing

Hootsuite

That’s where social media benchmarks come in. This industry-specific data tracks the norms or averages for specific metrics like social media engagement and follower growth. This post includes up-to-date benchmarks for key industries to help you understand how your social results stack up right now. Profile reach.

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Top 10 Sprinklr Competitors & Alternatives [Comparison]

Hootsuite

Some cons of the Meltwater platform include its lack of advanced theme and topic analysis, as well as weak dashboarding capabilities and widgets that are difficult to set up. This powerful platform scours social media data to deliver actionable insights in minutes.