What is a customer journey map and how to make your own [examples included]
Sprout Social
NOVEMBER 2, 2023
When coupled with social media market research , they help brands: Provide an overview of the resources your customers use. Tools like Sprout Social use AI-driven sentiment analysis to dig into social listening data to give you insights on what people think about your brand. You can tell if they’re happy or upset by their tone.
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